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Tuesday, 26 January 2021 12:44

Participating in Lean Project and Growing Business through Employees Involvement

Participating in Lean Project and Growing Business through Employees Involvement

LEAN is a systematic approach that helps the management of an organisation to identify and eliminate the non-value activities that could lead to inefficient business processes. Over and above that, waste that have been around for a long time can be eliminated in the workplace due to unproductive and inefficient work culture. The LEAN project in TLP started in August 2019 and was successfully completed a year later. Normally, any of SPPE project only takes six months to finish, however, the TLP project took 12 months due to the enforcement of the Movement Control Order in the country on 18 March 2020, to curb the spread of COVID-19.

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  • Best Practices Type Infographics
  • Industry Services
  • Company Name The Laundry Place Sdn Bhd
  • Geographical Johor
Monday, 25 January 2021 15:40

Lean Initiatives, Solving The Laundry Service Business Delay in Deliveries Issue

Customer satisfaction is the highest priority for The Laundry Place Sdn Bhd (TLP) because our company is not a manufacturer but we are a dry-cleaning service provider since 2013, which directly deals with our customers. Any grumble especially from our high-end customers cannot be ignored to retain them to be our loyal customers. Our company business is labour-intensive, all staff are the main assets of the company and each one of them plays an important role to ensure business sustainability. The involvement of TLP in the LEAN project guided by the Malaysia Productivity Corporation (MPC) allows employees to be exposed to the customer’s need and constantly make improvements in the existing work processes. This has helped the company dwindle wastages and at the same time increased productivity and employees’ efficiency. -Mr Mohd Hisyammuddin Bin Kalam, Director, The Laundry Place Sdn Bhd

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  • Best Practices Type Case Studies
  • Industry Services
  • Company Name The Laundry Place Sdn Bhd
  • Geographical Johor
Tuesday, 12 January 2021 15:18

Safety and Certification Right Up to the Iron

Safety and Certification Right Up to the Iron

SEAAT’s comprehensive care for safety and health are one of its biggest attractions that bring repeat or referral customers. Its trip packages include not just a first aid-trained motor guide but also a certified paramedic (although fortunately no medical emergencies have happened). This feature alone has resulted in new client recommendations by previous customers from even Singapore. As a rule, for motorcycle tours, one motor-guide is provided for every eight bikers, while the maximum number of bikes allowed per tour is 20 machines with three guides.

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  • Best Practices Type Infographics
  • Industry Services
  • Company Name South East Asia Adventure Travel (SEAAT)
  • Geographical Selangor
Tuesday, 12 January 2021 15:08

Special Adventures by Motorbike or 4X4, and More SEAAT Resources

“Interest in the motoring world became the ‘track’ in opening up a business that pioneers unique adventure packages for both local and foreign tourists. Not only the joy of riding motorbikes, we also bring our clients to savour off-road treks and sceneries that are so rarely discovered by any individuals before this, making our packages known as “must-tries”. The experiences that riders will discover will in fact be unique according to the package or destination taken, which at the same time increase SEAAT’s customer retention rate.” Mrs. Rima Rohayati Abdul Jalil, Manager, South East Asia Adventure Travel (SEAAT).

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  • Best Practices Type Case Studies
  • Industry Services
  • Company Name South East Asia Adventure Travel (SEAAT)
  • Geographical Selangor
Tuesday, 12 January 2021 14:58

A Balance Between Superb Service & Attractions And Profitable Operations

A Balance Between Superb Service & Attractions And Profitable Operations

As in any business, there has to be a balance between good value-for-money and profit sustainability. Hasan and the Santika team are always on the lookout for what visitors want, what works and whether it can be done as cost-effectively as possible. How do they gather the data on customer behaviours, preferences and trends? While as a small family-run entity, they may not use highly scientific methods, they do use keen observation and feedback especially direct questions to visitors and even potential visitors met at other places.

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  • Best Practices Type Infographics
  • Industry Services
  • Company Name Santika Hulu Langat
  • Geographical Selangor
Tuesday, 12 January 2021 14:49

Captivating Traditional Experiences Await in A Nostalgic Kampung Enclave

"Santika’s focus evolved away from being just another Malaysian homestay into a place of unique experiences, highlighting authentic Javanese-Malaysian identity; one in which even natives of Java would find interestingin its inter-mixed evolution inMalaysia. Santika Hulu Langat truly hasgreat potential in being highlighted as a tourist attraction when it is packaged and branded with its unique offerings. Which was why in 2019 the Santika Musical Village package was introduced after taking into consideration the trend and demand of domestic and foreign tourists who were interested in both food and musical attractions. The readiness to evolve or change was a key element in making Santika a success, as it would be for other lagging places that are willing to change and make tourism in Malaysia on par with other countries in the world.” Mr. Hasan Muhamad Suyat, Manager, Santika Hulu Langat.

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  • Best Practices Type Case Studies
  • Industry Services
  • Company Name Santika Hulu Langat
  • Geographical Selangor
Tuesday, 12 January 2021 14:38

Monitor the Weather in Fact, Monitor Everything

Monitor the Weather in Fact, Monitor Everything

After a near-miss experience in 2018 when Rashihah herself was hit with a sudden water gush from probably a cluttered logs dam that broke after heavy rain, RNR became even more cautious when handling trips especially during the rainy season or in any conditional uncertainties. During rainy seasons, clients are advised that booked activities would only be confirmed two to three days before the actual trip because heavy rain over the forest could affect conditions and make it dangerous. Thus, a rain monitoring app is used for near real-time data. Other than that, RNR will also contact Taman Eko-Rimba Gunung Datuk Park office on the weather and other conditions at the area as it could also affect caving activity safety at Gua Batu Maloi.

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  • Best Practices Type Infographics
  • Industry Services
  • Company Name Rashihah Nordin Resources (RNR)
  • Geographical Negeri Sembilan
Tuesday, 12 January 2021 14:30

Fulfilling the Desire for Nature and Adventure

“Various initiatives have been taken in elevating safety levels for all RNR participants, among them applying strict SOP requirements and hiring guides who are well-trained for every trip. In addition, wearing helmets for the entire caving trip is a must for all participants. These are to ensure that everyone in the expedition is in optimum safety while enjoying the beauty of Gua Batu Maloi, which has its own trulyunique qualities.” Ms. Rashihah Nordin, Founder of Rashihah Nordin Resources (RNR).

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  • Best Practices Type Case Studies
  • Industry Services
  • Company Name Rashihah Nordin Resources (RNR)
  • Geographical Negeri Sembilan
Tuesday, 12 January 2021 13:01

Ensuring The Sustainability of Both The Environment and Visitor Security

Ensuring The Sustainability of Both The Environment and Visitor Security

Pulau Buta Eco Resort (PBER) has also been very proactive in ensuring its best practices and services to customers through honestly and carefully listening to user feedback that it receives, and also by going through a rigorous certifying process until achieving Malaysia Tourism Excellence (MaTEx) Business Certification. This applies to all aspects from security to environmental scrutiny.

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  • Best Practices Type Infographics
  • Industry Services
  • Company Name Pulau Buta Eco Tourism
  • Geographical Sabah
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