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Tuesday, 12 January 2021 12:53

A Journey of Self-Discovery from Plantation to Agro-Resort to Eco-Resort

"I believe that Pulau Buta Eco Resort has a huge potential as a premier tourism product in Lahad Datu. With its huge 80-acre area allowing for large gathering activities that have been furnished with necessary facilities, plus our clean river and sea fronts that are also natural attractions - all of which we are proud of. We have gradually introduced various activities for visitors to learn, benefit and have fun with the surrounding environment. We also update or enhance our safety and security procedures every year as one of the ways to ensure and raise the confidence and satisfaction of our customers. " Mrs. Jessica Reyes, Manager, Pulau Buta Eco Resort.

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  • Best Practices Type Case Studies
  • Industry Services
  • Company Name Pulau Buta Eco Tourism
  • Geographical Sabah
Tuesday, 12 January 2021 12:42

Activities Upon Diverse Activities, But Safety and Health Upon All

Activities Upon Diverse Activities, But Safety and Health Upon All

Having many things on PIA’s plate at one time means that Syazman needs to run a tight ship, and to do that successfully means having a good set of SOPs. Indeed, it was one of the first items looked into when the company began. In fact, there are particular SOPs or even sub-SOPs for different parts of PIA’s business, to make sure that all aspects and risks are taken care of for each type of activity.

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  • Best Practices Type Infographics
  • Industry Services
  • Company Name Pearl Island
  • Geographical Pulau Pinang
Tuesday, 12 January 2021 12:12

Experience and Skills Deliver that "Magic Blend" Adventure Pearl Island Adventure

“To flourish, PIA needed to expand by offering diverse and attractive packages, from organising leadership and teamwork programmes to event management, while the newest is with adventure tourism products. To further strengthen the company’s position, a concerted effort to qualify for MaTEx certification was made and PIA became one of the first local operators who succeeded in being awarded this recognition. This success is largely due to the strong SOPs that the company has developed, which ensures all the safety and efficiency aspects for our clients that of course also ensures our clients’ satisfaction.” Mr. Azmansyah Osman, Manager, Pearl Island.

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  • Best Practices Type Case Studies
  • Industry Services
  • Company Name Pearl Island
  • Geographical Pulau Pinang
Tuesday, 12 January 2021 12:02

Safety and Customer Service Both Have No Compromise

Safety and Customer Service Both Have No Compromise

Focus and passion extends solidly into safety, which is critical in adventure tourism where the elements of risk are by nature always present and the highest standards of safety are thus required and embodied by Standard Operating Procedures (SOPs). It is required under MaTEx for all adventure tourism activities, covering all aspects from safety equipment to site condition to emergency reaction. From here, the complete SOP on implementation of adventure activities will ensure that OG complies with MaTEx certification.

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  • Best Practices Type Infographics
  • Industry Services
  • Company Name Outdoor Geeks Product & Services
  • Geographical Perak
Tuesday, 12 January 2021 11:24

"G" is for Geeks bringing Great and Glorious Outdoor Adventures in Gopeng

“In the last six years, tourists have begun to know Gopeng as one of the great nature destinations in Perak. Here Outdoor Geeks is one of the local adventure tour providers offering a choice of adventure activities including river, waterfall and cave tours at Gopeng, delivering unforgettable experiences. We are proud to have been awarded MaTEx certification that provides the confidence on optimal safety for our customers. Located just 30 minutes from Ipoh city, Gopeng is one of the key attractions and a must-visit in Perak other than Kuala Kangsar, Taiping and Royal Belum State Park.” Mr. Gurnam Singh, Founder of Outdoor Geeks Products & Services.

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  • Best Practices Type Case Studies
  • Industry Services
  • Company Name Outdoor Geeks Products & Services
  • Geographical Perak
Tuesday, 12 January 2021 11:06

Environment and Community Conservation

Environment and Community Conservation

There are lots of other accommodation options in Cameron Highlands. As for adventure tour options, Yusree points out that there are more than 100 companies doing hiking tours all over Malaysia. Competition is tough, thus healthy differentiation is key for everyone’s sustainability. For a start, appreciation of the environment needs to begin with awareness that it exists and is important. Towards this end Hikers Sleep Port has various environmentconscious features; some obvious and needed, some subtle and unique.

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  • Best Practices Type Infographics
  • Industry Services
  • Company Name ORL Ventures (ORL)
  • Geographical Pahang
Tuesday, 12 January 2021 10:59

Couple Realises Their Dream Ventures, and The World Enters

“Permit can be obtained from the Forestry Department office by following their procedure such as quotas, guide, ratios and few more things to be full filled before the approval. The best is to contact the Forestry Department at least 14 days before date for inquiries and applications regarding permit.” Mrs. Cik Marina Hamzah, General Manager, ORL Ventures (ORL).

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  • Best Practices Type Case Studies
  • Industry Services
  • Company Name ORL Ventures (ORL)
  • Geographical Pahang
Tuesday, 12 January 2021 10:49

Safety is Part of Family

Safety is Part of Family

Speaking of outdoor adventures especially with mountain trips, the first thing that comes to mind is; how safe would this be? With the background and love for adventure, Ohana prioritises safety first among other important matters complete with its own Standard Operating Procedures (SOPs) based on experience.

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  • Best Practices Type Infographics
  • Industry Services
  • Company Name Ohana Adventure Sports
  • Geographical Kuala Lumpur
Tuesday, 12 January 2021 10:39

Ohana means Family, for ‘Families’ who Love Adventure

“A wide range of attractive packages are offered to enable Ohana to stand as the most preferred operator in adventure tourism. Towards this aim as well, we have developed our own SOP from long experience and it ensures that the safety of all our participants are our priority. In addition, the preparation of food by our own staff specially to be served to hikers who follow our packages becomes another attraction that makes us different from our competitors. We also operate optimally by running numerous tours per month so that there would be many more participants who would know Ohana or come back to us for other adventures.” Mr. Nik Mohd Zawanie Nik Mat, Founder of Ohana Adventure Sports.

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  • Best Practices Type Case Studies
  • Industry Services
  • Company Name Ohana Adventure Sports
  • Geographical Kuala Lumpur
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