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Tuesday, 12 January 2021 10:22

A Comprehensive Safety System for Safety Assurance

A Comprehensive Safety System for Safety Assurance

They have an established Emergency Response Plan (ERP) and Risk Analysis Management System (RAMS) in place, where all these systems are implemented in all of their programmes and activities. All programme activities, Maverick has set a better than average trainer-to-participant ratio where every 10 persons in a group would be equipped with one trained guide or trainer regardless of how big a group is.

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  • Best Practices Type Infographics
  • Industry Services
  • Company Name Maverick Trainers and Consultants
  • Geographical Selangor
Tuesday, 12 January 2021 10:12

A Maverick to the Fore in Training and Adventure, whether Indoor or Outdoor

“The Janda Baik packages opened up a new horizon to Maverick as they offered more diverse activities resulting from our collaboration with local operators. Other than waterfall abseiling and jungle trekking that are run directly by Maverick, the integration of local tourism products help the domestic economy to expand as well. The safety aspects of each of the products are never neglected, so that also ensures that each product is individually sustainable in the long term. Big thanks to all our strategic partners who each have good awareness on participants’ safety and comfort, which really make it easy for all of us to move with the same rhythm.” Mr. Ahmad Shukry Awang Founder of Maverick Trainers and Consultants.

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  • Best Practices Type Case Studies
  • Industry Services
  • Company Name Maverick Trainers and Consultants
  • Geographical Selangor
Tuesday, 12 January 2021 10:05

Adventure Activities Always Have a Risk: Jenoba's SOP Keeps it Minimised

Adventure Activities Always Have a Risk: Jenoba's SOP Keeps it Minimised

Jenoba is one of the first outdoor adventure operators in Terengganu to have a comprehensive set of Standard Operating Procedures SOPs, which the company devised on its own based on experience, observation and existing industry practice.

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  • Best Practices Type Infographics
  • Industry Services
  • Company Name Jenoba Trading & Services Sdn Bhd
  • Geographical Terengganu
Tuesday, 12 January 2021 09:56

From a Shop Selling Outdoor Gear to a Trusted Operator Doing Outdoor Tours

“We transformed our approach from offering packages that were just recreational into adventure tourist packages, in order to increase the demand for our tourism products. With that, now trips can proceed with a minimum participation of just two people, which of course optimised the company’s regular operations. Collaboration with travel agents at the Kuala Besut jetty to introduce Jenoba’s packages became the gateway to bringing in foreign tourists to try local tours and expand their stay in Terengganu. Jenoba’s hope for the future is for Terengganu to be as famous for all its exciting nature and outdoor adventure offerings, just as its beautiful islands are.” Mr. Mohd Najib Bin Alias, Manager, Jenoba Trading & Services Sdn Bhd.

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  • Best Practices Type Case Studies
  • Industry Services
  • Company Name Jenoba Trading & Services Sdn Bhd
  • Geographical Terengganu
Tuesday, 12 January 2021 09:47

Concern for Conservation the Environment, the Community

Concern for Conservation the Environment, the Community

Hafiz’s concern for the environment extends not just for the unique and beautiful nature of Cherating and the region that must be saved, but also concern for the community especially the villagers on a local scale yet also the desire to educate visitors and other people of the world about conservation on a global scale.

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  • Best Practices Type Infographics
  • Industry Services
  • Company Name Hafiz Cherating
  • Geographical Pahang
Tuesday, 12 January 2021 09:39

From I Don’t Know to Now The World Knows

“In order to attract even more foreign tourists, HCA improved its mangrove tour services by diving deeper into the world of fireflies; amassing as much information through local observation, reading as well as attending knowledge events, and sharing the knowledge. This enabled us to give interesting and finely detailed explanations about these amazing creatures, and this is what differentiated HCA from other operators. Foreign tourists are more interested in the concept of edu-tours (educational tours) and it is this concept that local operators need to offer in order to rank Malaysia as among the must-visit places on the world map. Besides that, collaboration with other product providers in the locality is also very important, so that there is a welcome diversity of local offerings. In turn that will attract tourism spending and raise the local economy and resident’s income. This is HCA’s firm belief in helping to form a sustainable tourism ecosystem in Cherating.” Mr. Mohd Hafiz Abdul Majid, Founder of Hafiz Cherating.

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  • Best Practices Type Case Studies
  • Industry Services
  • Company Name Hafiz Cherating
  • Geographical Pahang
Tuesday, 12 January 2021 09:33

Automation is the Way to Go

Automation is the Way to Go

ARBA developed an impressive 12 systems all in-house, divided into two categories namely Customer First Delivery and Innovation for Productivity. The Customer First Delivery systems were created to enable ARBA to analyse data automatically for customer profiling to understand their behaviour and thus formulate more effective marketing strategies. This aims to raise sales through well-targeted promotions.

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  • Best Practices Type Infographics
  • Industry Services
  • Company Name Arba Travel & Tours Sdn Bhd
  • Geographical Selangor
Tuesday, 12 January 2021 09:23

The Travel Company with a Twist of Hi-Tech and A Lot of Faith

“ARBA offers unique travel experiences, especially its tours package for overseas holidays. In fact, ARBA always promotes a difference in both inbound and outbound travel practices by the company as it ensures that all its packages offered must have these advantages; ‘No tourist traps’, ‘Super saving, budget or premium choices’, ‘Halal food and prayers cared for’, ‘Fully licensed and trusted’, ‘Joined tour or private tour’ and ‘Strategically located accommodation’. To fully optimise its work efficiency, ARBA approaches this aim by digitalising almost all of its work processes, thus enabling its workforce to concentrate on the most important activity; sales, which can then be truly focused on and done more efficiently. For ARBA, the harnessing of approved customer profiling data is very critical in ensuring that ARBA’s marketing campaigns are directed towards the most appropriate target groups.” Mr. Ammar Roslizar, Chief Executive Officer, Arba Travel & Tours Sdn Bhd.

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  • Best Practices Type Case Studies
  • Industry Services
  • Company Name Arba Travel & Tours Sdn Bhd
  • Geographical Selangor
Tuesday, 12 January 2021 09:16

The Continuous Efforts of Crush Pix to Enhance Local Businesses

The Continuous Efforts of Crush Pix to Enhance Local Businesses

As the world moves further into the digital era, CPP plays its part in providing the best and convenient mobile application for Muslim globetrotters. CPP has created an app for a renowned travel agent MN Ajwa Travel, called TRVLSM that allows travel agents to perform marketing campaigns for their products and services. While the app is not yet available on Google Play Store and App Store, users are able to register their account first on the website - travel.ziarah.com.my. The application digitises the entire process of storing essential documents and information of the travellers, including passport and personal details in the internal cloud system. Apart from providing the convenience of hassle-free ticket and accommodation booking process, it also manages the whole trip virtually and puts ease on the travellers’ mind.

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  • Best Practices Type Infographics
  • Industry Services
  • Special Issue Industry 4.0
  • Company Name Crush Pix Production
  • Geographical Selangor
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