Understand markets, customers, and capabilities (25)
Drawing Tourism with Old World Charm
Understanding that their guests are driven by curiosity to explore Melaka’s culture and heritage, Casa del Rio readily caters by providing guests with the modern comforts of a 5-star luxury stay along with a curated experience of historical Melaka.
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- Best Practices Type Infographics
- Industry Services
- Company Name Casa Del Rio Melaka
- Geographical Melaka
A 5-Star Home Away From Home in Historical Melaka
Success in the hospitality industry boils down to teamwork between departments and, on your part as a manager, keen discernment. It is about being able to recognise potential in different aspects of the business, especially when it comes to recruiting. People who can enhance the business are valuable assets and you must be able to work out who they are. I have witnessed a waitress being promoted to a restaurant manager after a few years of training. Training is so essential. You train a person not to just perform their job well but to be able to take over a higher position when the time comes. Michael Quay, Hotel Manager.
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- Best Practices Type Case Studies
- Industry Services
- Company Name Casa Del Rio Melaka
- Geographical Melaka
The Edge Malaysia, March 2, 2020 - Making It Easier to Shop for A Solar Power System
Installing a solar power system in the home can be a tedious process for consumers. First, they have to find a provider with a good reputation or pricing. If financing is needed, they have to look for a bank that can meet their needs. Then, they need to get in touch with their provider for their maintenance needs. Understanding to this pain point, technology provider OpenSys Technologies Sdn Bhd recently launched buySolar, the country's first one-stop online solar marketplace. The platform connects consumers with solar power system providers, banks and other players. The company is a subsidiary of Bursa Malaysia-listed OpenSys (M) Bhd.
- Best Practices Type Newsclips
- Industry Services
- Special Issue Industry 4.0
- Company Name OpenSys Technologies Sdn Bhd
- Geographical Selangor
The Edge Malaysia - Domestic Tourism Performance 2018 (2 September 2019)
The number of domestic travellers grew 7.7% year on year to 221.3 million in 2018. The travellers, who included repeat visitors and day trippers, spent a total of RM 92.5 billion, up 11.4% y-o-y. The bulk of their expenditure was for shopping (37.6%), followed by automotive fuel (14.7%) and food and beverage (13.8%). The main reasons for the domestic travel were to visit relatives and friends (40.6%), shopping (34.7%) and leisure (10.4%). Selangor was the most visited stae last year, followed by Sabah, Sarawak, Federal Territory of Kuala Lumpur and Pahang. Those with household incomes of RM1,001 to RM3,000 per month travelled most domestically last year.
- Best Practices Type Infographics
- Industry Others
The Edge Malaysia, October 7, 2019 - Retail banking distribution model to evolve by 2025, says BCG
The branch-centred distribution model for retail banks is set to evolve in almost every country by 2025. This is in response to changing consumer preferences in the area of smart digital banking, which is available across channels and tailored meet their immediate needs. The new model will be more automated, channel agnostic and capable of meeting individual needs, according to a recent report by Boston ConsultingGroup (BCG).
- Best Practices Type Newsclips
- Industry Services
The Edge Malaysia - Malaysian Consumer Confidence (5 August 2019)
Malaysian consumers are the 10th most confident globally, based on The Conference Board Global Consumer Confidence Survey that was produced in collaboration with Nielsen. The index score of 110 points in 2Q2019 is a slight dip compared with the 115 points posted in 1Q2019 and 117 points in the same quarter last year. The consumers' perception of local job propects, personal finances and intentions/readiness to spend. These are some of the findings of the survey.
- Best Practices Type Infographics
- Industry Others
The Edge Malaysia -Tourist Arrivals to Malaysia & Spending Trend (29 July 2019)
Malaysia's tourist arrivals and receipts saw an improvement in the first three months of 2019 compared with a year ago as we welcomed 6.7 million tourists compared with 6.62 million previously. However, there was a 1.5% decline in arrivals from Singapore - the country's biggest tourist market - to 2.62 million and a 3.8% decline in spending to RM6.17 billion in receipts. Meanwhile, arrivals from Saudi Arabia - our biggest per capital spenders - declined by a fifth. At the same time, arrivals from Vietnam, China, South Korea and India rose with receipts from total tourist spending improving 16.9% to RM21.4 billion. Of this, Chinese arrivals accounted for RM3.71 billion and Indonesian arrivals, RM2.83 billion.
- Best Practices Type Infographics
- Industry Others
The Edge Malaysia - Online Shopping Habits of Malaysians (20 May 2019)
Although mobile commerce is booming globally, Malaysians still prefer to shop online using desktops. Only one out of three transactions last year was made with the use of a mobile device, according to Picodi.com. Here are some interesting figures on how Malaysians shop online, based on the global e-commerce platform's internal data last year.
- Best Practices Type Infographics
- Industry Others
The Edge Malaysia - Digital Around The World in 2019 (1 April 2019)
According to Digital 2019, a global digital yearbook, the big story in this year's data is the accelerating growth in internet users. More than 360 million people came online for the first time in 2018, at an average rate of more than a million new users each day.
- Best Practices Type Infographics
- Industry Others
The Edge Malaysia - 8 Predictions for the tech scene in Southeast Asia (18 March 2019)
In February last year, Catcha Group made several predictions that it felt could reshape the region's tech scene until 2020. About a year later, here's an update on what has occurred so far.
- Best Practices Type Infographics
- Industry Others
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Efficient Retail and Supply Chain Management with KATSys
Initially, the work of scanning, recording, and invoicing of each card was done manually. KAT believes that this technique is not sustainable in the long run as these cards are rather small and highly prone to be misplaced. It is also almost impossible to trace the losses, if any, due to the sheer volume and number of parties involved in each retail and supply chain-related activities. The emergence of advanced technology and the Internet of Things (IoT) have enabled KAT to design a system that is able to remotely monitor the whole work process with great detail and generate reports which can be retrieved by both the principals and distributors in real time.
- Best Practices Type Infographics
- Industry Services
- Company Name KAT Group of Companies
- Geographical Selangor
Weaving Best Advertisements with Good Client Rapport
Success in the advertising business hinges on building up trust and collaboration with clients. It is important for FCB KL to work with the right client. The agency is very selective in choosing its projects to ensure that the values they promote are in sync with FCB KL’s mission and vision to create big transformative ideas that drive change.
- Best Practices Type Infographics
- Industry Services
- Company Name FCB KL
- Geographical Kuala Lumpur
KAT Group Takes Retail Industry to the Next Level of Business Expansion
“KATSys development is a result of the 20 years of experience gained as a distributor in the industry and numerous version iterations and product improvements. This innovative software is very comprehensive as it automates key work processes and resolves many issues faced in monitoring the products at every levels be it from the principals or up to the point it reaches the retailers. As a matter of fact, we strongly believe that we have a highly capable tool that we would like to share with others in the industry for them to be able to benefit from our solution and solve their distribution headaches.” Datuk Ir. Khairol Anuar Mohamad Tawi, CEO of KAT Technologies Sdn. Bhd.
- Best Practices Type Case Studies
- Industry Services
- Company Name KAT Group of Companies
- Geographical Selangor
Creating Messages that Influence and Change Consumer Behaviour
“We do not have a hierarchical structure, no red tape, and no rooms. Everyone literally works together side by side. As the CEO, I don’t live in ivory tower...I move around, get my hands dirty, and do the same amount of work the junior staff does. Our clients know that when they come to the agency, they are dealing directly with the decision maker. This is our culture.” Shaun Tay, Co-owner/Chief Executive Officer, FCB Kuala Lumpur.
- Best Practices Type Case Studies
- Industry Services
- Company Name FCB Kuala Lumpur
- Geographical Kuala Lumpur