“There needs to be a shift in a larger scale at the grassroots, to ensure a robust agroindustry. At GrasiCili, we’ve realised that when we combine contract farming, a good business model, and social enterprise into the equation, we will be able to elevate the community of the nation, especially those in the B40 group. This is how we ensure a sustainable agroindustry, while empowering the people behind it,” says Munir as he explains the idea that led to GrasiCili.

“Every day on the job is a process of learning. Raising chickens is an art – thus, contract farming is a great opportunity for farmers to upgrade and perfect their farming techniques, allowing specialization in this line of business.” - Syaizul Syamil, Founder and Farm Manager of Tube Ventures

In the 21st century, digital transformation and technology allow business to operate more efficiently. However, this does not necessarily mean a huge investment worth tens of thousands of ringgit. Alternatively, farmers can take the initiative to implement technology in a smaller, more affordable scale. In the case of Tube Ventures, the entire 0.6 farm hectare is installed with 4G Gateway, allowing full access to the Internet of Things (IoT) devices over data network connection. Helping the day-to-day operations, farmers could perform tasks more efficiently – for example, viewing the live-feed of the chickens, and even controlling lighting or watering system simply from their mobile phone devices.

"The primary objective of the Quality Enviroment (QE(5S)) implementation is to provide a conducive environment for the staff at the warehouse. As a material handling manufacturer, the daily tasks revolve around the usage of heavy duty materials and equipment that are risky and might cause harm if it is not properly conducted by the staff. Hence, TMP initiated an informal QE(5S) practice among the staff to reduce the tendency of the accidents. Years later, after TMP was chosen by MPC to join the SPPE program, QE(5S) is finally being formally practised to yield the best output for the business operation. MPC has guided us step-by-step on the implementation which benefited us the most with its impacts. The project demonstrates a significant difference in the work processes at the warehouse where it reduces the finding time to look for documents and tools at the rack, besides allowing the staff to properly utilise the warehouse space. We would sustain a continuous-improvement culture at TMP to leverage long-term profits and benefits in the future." -Mr.Ter Leong Leng, Chief Executive Officer (CeO), Top Mech Provincial Sdn Bhd

LEAN menunjukkan keberkesanan dalam pelaksanaan Prosedur Operasi Standard (SOP) dalam operasi perniagaan TLP. Penetapan SOP bertujuan untuk memastikan operasi perniagaan dijalankan secara konsisten dan teratur.

LEAN is a systematic approach that helps the management of an organisation to identify and eliminate the non-value activities that could lead to inefficient business processes. Over and above that, waste that have been around for a long time can be eliminated in the workplace due to unproductive and inefficient work culture. The LEAN project in TLP started in August 2019 and was successfully completed a year later. Normally, any of SPPE project only takes six months to finish, however, the TLP project took 12 months due to the enforcement of the Movement Control Order in the country on 18 March 2020, to curb the spread of COVID-19.

Customer satisfaction is the highest priority for The Laundry Place Sdn Bhd (TLP) because our company is not a manufacturer but we are a dry-cleaning service provider since 2013, which directly deals with our customers. Any grumble especially from our high-end customers cannot be ignored to retain them to be our loyal customers. Our company business is labour-intensive, all staff are the main assets of the company and each one of them plays an important role to ensure business sustainability. The involvement of TLP in the LEAN project guided by the Malaysia Productivity Corporation (MPC) allows employees to be exposed to the customer’s need and constantly make improvements in the existing work processes. This has helped the company dwindle wastages and at the same time increased productivity and employees’ efficiency. -Mr Mohd Hisyammuddin Bin Kalam, Director, The Laundry Place Sdn Bhd

SEAAT’s comprehensive care for safety and health are one of its biggest attractions that bring repeat or referral customers. Its trip packages include not just a first aid-trained motor guide but also a certified paramedic (although fortunately no medical emergencies have happened). This feature alone has resulted in new client recommendations by previous customers from even Singapore. As a rule, for motorcycle tours, one motor-guide is provided for every eight bikers, while the maximum number of bikes allowed per tour is 20 machines with three guides.

“Interest in the motoring world became the ‘track’ in opening up a business that pioneers unique adventure packages for both local and foreign tourists. Not only the joy of riding motorbikes, we also bring our clients to savour off-road treks and sceneries that are so rarely discovered by any individuals before this, making our packages known as “must-tries”. The experiences that riders will discover will in fact be unique according to the package or destination taken, which at the same time increase SEAAT’s customer retention rate.” Mrs. Rima Rohayati Abdul Jalil, Manager, South East Asia Adventure Travel (SEAAT).