The lengthy time taken during the academic advisory session had led advisors/lecturers to channel their working hours on advisory related issues rather than focusing on other equally essential tasks and duties namely innovative researches, publications and teaching itself. The Universiti Tun Hussein Onn Malaysia (UTHM) used ICC approach in resolving this issue that has shortened the academic advisory session to 8 minutes as compared to 30 minutes per session previously.

The mobile application was targeted to facilitate users who are of all levels, namely working or non-working to utilise the Government services. This application has not only succeeded in providing a user- friendly service but also has promoted paperless service thus contributed to a more environmental friendly service. The implementation of this innovative solution has managed to overcome the cost, distance, storage, time and weight that have initially contributed to the cause of expensive selling price and insufficient storage of the local development plan.

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The Innovative and Creative Circle (ICC) project was mainly carried out by the Sarawak State Treasury Department with the objective to resolve the issue of delay in receiving remittance. A system known as e-Remittance was developed that is able to generate various types of reports and helps to accelerate the process of making precise decisions with regards to fund distribution. With this, all the transactions are computerised and the previous 16 steps in the remittance process is now brought down to 6 simple and proficient steps.

The main problem of wastage on issuance of assessment rates billing came from the valuation process of new residential properties in the past years. By using Lean solution, Dewan Bandaraya Kuching Utara found a solution to save time on valuation process before issuance of assessment rates billing for new residential properties. Out of the 26 steps, 11 steps were identified as value added and the 15 remaining steps were categorised as non-value added which had no purpose in value to the valuation process. The processing time takes 725 minutes and after LEAN, it has reduced to 497 minutes.

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The application of LEAN principles and practices in Hospital Sultanah Nur Zaharah has dramatically improved on the time taken to dispense the First Dose (STAT) Antibiotics and this has increased the survival rate for adults’ patients. Now 30 percent of patients are able to receive antibiotics within an hour as compared to 0 percent before Kaizen actions are implemented.

HUSM strives to give the best services and facilities to patients’ demands by having the best quality and safety environment available such as in Extracorporeal Shock Wave Lithotripsy (ESWL) treatment. Previously, the ESWL procedure required five hours of treatment time and each patient had to undergo 47 long essential steps. By improving time taken on ESWL procedure, a larger number of patients could be treated. From a total of 47 steps, 27 non-value added steps were identified and needed to be eliminated as it had contributed to increase in waiting and process time of ESWL treatment.

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At Jabatan Ketua Menteri Melaka, LEAN improvement process was implemented to speed up the officers’ end contract payment (Ganjaran Tamat Kontrak (GTK)) and also to enhance the delivery services. The conventional 24 processes involved from receiving new application up to the final stage of payments recorded. Now, JKMM has finally achieved in reducing non-value added steps to 13 processes which has taken up only 28 days as compared to 52.5 days.

LEAN approach has opened more doors of opportunities in the teaching line and LEAN thinking management is highly recognised as a standard practice in any organisation. Kolej Kemahiran Tinggi Mara (KKTM) has implemented LEAN project and from this initiative, the total delay time of obtaining training materials has improved to 240 minutes as compared to 960 minutes previously.

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A scientific study revealed that rodents have been identified for spreading about 70 types of diseases to humans worldwide. The implementation of Transit Killer Rat (TKR) by Majlis Perbandaran Kauntan was proven efficient in controlling the population of rats in Kuantan particularly in business premises. With the usage of TKR, the total number of rodents captured has increased to 5,576 as compared to 2,599 indicating 107 percent improvement.