Thursday, 31 October 2019 15:36

The Edge Malaysia, October 7, 2019 - Retail banking distribution model to evolve by 2025, says BCG

The branch-centred distribution model for retail banks is set to evolve in almost every country by 2025. This is in response to changing consumer preferences in the area of smart digital banking, which is available across channels and tailored meet their immediate needs. The new model will be more automated, channel agnostic and capable of meeting individual needs, according to a recent report by Boston ConsultingGroup (BCG).

  • Best Practices Type: Newsclips
  • Industry: Services
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