Friday, 27 November 2020 14:22

Resolving Long Waiting Time at Outpatient Clinic

Resolving Long Waiting Time at Outpatient Clinic

In 2017, KPJ Ipoh formed a dedicated team of four members called Queen Bees and began to narrow down the list of problems faced in all of its 45 outpatient clinics. Based on the team’s problem analysis, it was found that the waiting time at the outpatient clinics was too long and became a major inconvenience to the patients seeking medical attention from KPJ Ipoh. This eventually contributed to lodging of complaints for long waiting time and slow services.

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  • Best Practices Type: Infographics
  • Industry: Services
  • Company Name: KPJ Ipoh Specialist Hospital
  • Geographical: Perak
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