Tuesday, 12 January 2021 14:58

A Balance Between Superb Service & Attractions And Profitable Operations

A Balance Between Superb Service & Attractions And Profitable Operations

As in any business, there has to be a balance between good value-for-money and profit sustainability. Hasan and the Santika team are always on the lookout for what visitors want, what works and whether it can be done as cost-effectively as possible. How do they gather the data on customer behaviours, preferences and trends? While as a small family-run entity, they may not use highly scientific methods, they do use keen observation and feedback especially direct questions to visitors and even potential visitors met at other places.

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  • Best Practices Type: Infographics
  • Industry: Services
  • Company Name: Santika Hulu Langat
  • Geographical: Selangor
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