Tuesday, 28 March 2017 17:33

Care for life : Excellent customer service culture at KPJ Ipoh Specialist Hospital (2015)

Identification of customers’ requirements using a well-defined approach is the best practice adopted by KPJ Ipoh. Suggestion boxes are placed in strategic areas of the hospital, an online customer feedback system is provided on the website, and face-to-face customer satisfaction surveys are conducted on a regular basis. KPJ Ipoh’s complaint mechanism has a two-tier structure consisting of in-patient and out-patient feedback. All the information on the customer complaint are well-managed for future business sustainability.

Resource available for members only.
If you are a member, please log in.
  • Best Practices Type Success Stories
  • Industry Services
  • Company Name KPJ Ipoh Specialist Hospital
  • Geographical Perak
Tuesday, 28 March 2017 17:31

Sunway Construction : Building excellent through people, knowledge and technology (2015)

At Sunway Construction, critical information and knowledge relevant to the business performance key processes are captured, shared and applied companywide to sustain the organizational value and competitive advantage. Staff at all levels, ranging from top management, department heads, project managers relevant project and supporting staff, are enabled to identify and share critical information and knowledge affecting day–to-day decision making and improving performance.

HOT
  • Best Practices Type Success Stories
  • Industry Construction
  • Company Name Sunway Construction Sdn. Bhd.
  • Geographical Selangor
Tuesday, 28 March 2017 17:24

Sunway Property: Creating communities and changing lives for a sustainable future (2015)

One of the key influential success factors at Sunway Property is its excellent practice of going an extra mile in nurturing the relationships with the customers. This excellent practice is consistent with the company’s approach to “build resilient businesses that lead in their respective markets through focus on our customers, innovation and operational excellent.” The second one is upon handing over the property. It evaluates the services rendered upon handover of vacant possession. Areas of evaluation include personnel, property cleanliness, quality, design and the overall handover experience. The third one is upon completion of rectification works on the purchaser’s unit. It captures the buyers’ evaluation on the rate of response time and professionalism of the Customer Care Officer.

Resource available for members only.
If you are a member, please log in.
  • Best Practices Type Success Stories
  • Industry Construction
  • Company Name Sunway Property
  • Geographical Selangor
Tuesday, 28 March 2017 17:21

Delivering exceptional product quality: Leadership, learning and operational excellence at Benithem Sdn. Bhd. (2015)

Changes in trends, customer expectations and technological advancements drive Benithem to be receptive to changes to stay relevant and significant. The inputs obtained from all sources of learning are deliberated and analysed at various levels during departmental meetings, monthly HOD meetings and twice yearly management reviews. Achievements and plans are reviewed either monthly or twice yearly. Meanwhile, a comprehensive risk management review is also conducted regularly.

HOT
  • Best Practices Type Success Stories
  • Industry Manufacturing
  • Company Name Benithem Sdn. Bhd.
  • Geographical Johor
Tuesday, 28 March 2017 17:18

Transforming Talent and Technology: Excellence in leadership and people management at Prestariang Berhad (2015)

Prestariang has had tremendous success since its inception in 2003. The company was set up with a unique aim to train individuals with the right knowledge, skills and attitude for employment through ICT training and certification as well as software licence distribution and management. Today, it has emerged to become a niche Talent and Technology solutions player in Malaysia.

Resource available for members only.
If you are a member, please log in.
  • Best Practices Type Success Stories
  • Industry Services
  • Company Name Prestariang Berhad
  • Geographical Selangor
Don't have an account yet? Register Now!