"Employees are the main asset of Thumbprints, where highly motivated and productive employees are those who receive good treatment from their employers. The welfare of employees is paramount at Thumbprints. To ensure that the company continues to grow and at the same time employees receive rewards commensurate with their contributions, Thumbprints began implementing PLWS around 2009. We have set strategic goals through ensuring a win-win situation between employers and employees. The implementation of PLWS has enabled the company to achieve its strategic goal of 5% increase in sales and 7% increase in profitability. At the same time, employee minimum annual gross income has reached RM24,000 in 2020, and is expected to increase to RM30,000 by 2023. This is one of our proudest achievements where employee productivity increased to 65% and the absenteeism rate was also able to be reduced to 15%. I believe that Thumbprints will remain competitive in the future, thanks to the support and contributions of all our productive employees.” - Mr. Tam Wah Fiong, Chairman, Thumbprints Utd Sdn. Bhd.

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Latency is one of the variables to measure the performance in data communication. Good latency reflects to a better service experience. However, the latency is difficult to monitor and track as the value keep on changing as the routing in the Internet environment is dynamic. Delay in handling troubleshooting activities for latency issue is the problem statement for this project. Data from the customer complaint on the latency being analyzed for improvement. We choose this project to reduce the restoration cycle time and increase the productivity, hence add value to service and boost customer satisfaction. Causes and effects of the issue have been analyzed using various tools and technique.

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CJ Bio Malaysia Sdn Bhd (CJM) is a company set-up by CJ CheilJedang Corporation (a major shareholder) from South Korea. We are a global feed amino acids manufacturer that supplies customers in 6 continents. CJ was founded as in 1953 as a sugar manufacturer and was originally part of Samsung Group. CJ Bio Malaysia was incorporated on 10th October 2011 and we had started our production in 2015, producing 100,000 metric tons of L-Methionine.

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Projek Lebuhraya Usahasama Berhad (PLUS) was incorporated on 27 July 2011 to undertake the consolidation of major highway concessionaires in Malaysia acquired under a single entity including Projek Lebuhraya Utara- Selatan Berhad which was founded on 3 May 1988. PLUS, with the 1017-km length of expressways, is the largest expressway concessionaire in South-East Asia and eight in the world with over 30 years of experience.

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KPJ Puteri Specialist Hospital is a private hospital under KPJ Healthcare Berhad, the largest network of private healthcare provider in Malaysia since 1993. KPJ Puteri embraces Malaysia's aspiration of becoming a nation of healthy individuals, families and communities. KPJ Puteri offers a wide and comprehensive range of services which includes Accident and Emergency Services, Intensive Care Services for adults, children and Neonates, Diagnostic Imaging Services, Laboratory Services, Physiotherapy Services, Audiology Services, Rehabilitation Services as well as Pharmacy Services.

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