A Haven on Earth in Ipoh
“Everything we do is done with CSR in mind. We think about how we can help others. Our employees, our guests, our community. You can think of it as a kind of social service, one that is honest and integrity-based. You see, when you do things for yourself, it is self-serving. But when you do the opposite and serve others, it becomes different. That’s why we always aim to benefit others and in doing so we can do extraordinarily well.” Peter Chan, Chief Executive Officer, The Haven Ipoh
Power of Collaboration
The senior management of UH belief in the power of collaboration, has also seen it sealing various strategic partnerships with overseas Travel Agency Partners (TAPs), the latter which effectively and collectively work towards achieving a 10,000 pax of MICE related events annually. To date, UH has successfully secured and managing approximately 200 leisure groups with range of 40 to 60 pax each group annually and in total 100 over groups with range of between 200 pax to 800 pax since the company has established. All these groups are through the TAP collaborative initiatives.
Going The Extra Mile and Getting Universally Right
“Our customers’ interests always remain a top priority to gain customers’ confidence through Universal Holidays’ uncompromising service delivery standards and commitment. We believed that the day that Universal Holidays was born, the technology system should also be born, so we embarked on the development of the system on a parallel level and we believe that technology is much as important as the cashflow that comes into the business. Without technology, you cannot operate and manage the business and distribution channels very effectively.” Faisal Mansoor, Chief Executive Officer (Co-founder), Universal Holidays Travel & Tourism Sdn. Bhd.
Being a Leader by Evolving with I4.0 Technologies
“PSS is one of the leading local manufacturers that has successfully produced comprehensive packaging machinery in which 60% of our production output is in the export market. We constantly strive to fulfil our clients’ requests by continuously performing innovative upgrades in our packaging machinery. In doing so, not only we created a reputable image for PSS, but also establish strong credibility in our capabilities to deliver and exceed the clients’ expectations. We are also fortunate to have highly skilled engineers who managed to embed the I4.0 elements in our latest packaging machinery through their relentless effort in research and development.” Mr Mano Subramaniam, Managing Director, Packaging Sales and Service (M) Sdn. Bhd.
Refining the Work Processes via Lean Management
“We started our Lean approach through an introduction to all Heads of Department via an offsite retreat, where we brainstormed ideas to select and finalise Lean projects for Pantai Hospital Sungai Petani. A Lean Corner was created to raise staff awareness on the merits of Lean approach in reducing waiting time and increasing patient satisfaction. Three Lean project teams were set up and each of the project is championed by a leader who has relevant experience in overseeing the operations site. Lean encourages staff to improve the work they are involved in – by improving process and reducing delays in services to patients.” Ms Tio Bee Chan, Chief Executive Officer, Pantai Hospital Sungai Petani