Innovation always brought positive impacts to Sharp Manufacturing Corporation (M) Sdn. Bhd. (SMM) in terms of reducing cost of operations and defect rate, eliminating work inefficiency, improving quality and reducing wastages. The management had decided to reduce 30 percent of work-time wastages in one of the production processes. The new stencil method in bonding process was the initiative for resolving the problem of work-time wastages. From this initiative, SMM is able to produce 60,000 pieces within 16 days with an average of 21,360 minutes indicating a reduction of 55 percent in cycle time.

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Agilent Technologies Malaysia has successfully implemented work – life balance initiatives which have reduced operating & productivity costs, absenteeism and insurance claims, while employees’ punctuality, commitment and performance has been growing every year. A complete transformation within 6 years from 2006 to 2012 has given Agilent a new dimension of excellent performance. This transformation was further complemented as Aon Hewitt Best Employee in 2013.

Wellmade Motors & Development Corporation, with over 25 years experienced in metal working has made a number of diversifications including precision technologies for the engineering services in machining/fabrication/welding of engine and metal component parts. One of the factors in retaining highly motivated employees is by providing reward to compensate employees for their efforts and contributions. The productivity-gain sharing is an end result of a well-planned productivity programme, where employees can best excel within a conducive working environment supported by the employer.

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Sarandi Karya Nugraha , a leading hospital equipment manufacturer in Indonesia, has proven to be reliable a manufacturer of high quality equipment. The company has embarked on many productivity initiatives such as the productivity-gain sharing system that is able to promote better environment workplace . This is one way of retaining its employees who have worked with the company since 1997.

Customer Centricity is about how company optimising and aligning its resources, processes and structure to effectively meet the needs of customers. The leaders must also provide strategic direction that can be applied and ultimately lead the company to move forward in retaining existing customers and attracting new customers. This is very crucial as customers are now more relying their experiences across all departments in the company and not just the product or services that they receive from the company.

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