Tuesday, 12 January 2021 13:01

Ensuring The Sustainability of Both The Environment and Visitor Security

Ensuring The Sustainability of Both The Environment and Visitor Security

Pulau Buta Eco Resort (PBER) has also been very proactive in ensuring its best practices and services to customers through honestly and carefully listening to user feedback that it receives, and also by going through a rigorous certifying process until achieving Malaysia Tourism Excellence (MaTEx) Business Certification. This applies to all aspects from security to environmental scrutiny.

  • Best Practices Type Infographics
  • Industry Services
  • Company Name Pulau Buta Eco Tourism
  • Geographical Sabah
Tuesday, 12 January 2021 12:53

A Journey of Self-Discovery from Plantation to Agro-Resort to Eco-Resort

"I believe that Pulau Buta Eco Resort has a huge potential as a premier tourism product in Lahad Datu. With its huge 80-acre area allowing for large gathering activities that have been furnished with necessary facilities, plus our clean river and sea fronts that are also natural attractions - all of which we are proud of. We have gradually introduced various activities for visitors to learn, benefit and have fun with the surrounding environment. We also update or enhance our safety and security procedures every year as one of the ways to ensure and raise the confidence and satisfaction of our customers. " Mrs. Jessica Reyes, Manager, Pulau Buta Eco Resort.

  • Best Practices Type Case Studies
  • Industry Services
  • Company Name Pulau Buta Eco Tourism
  • Geographical Sabah
Tuesday, 12 January 2021 12:42

Activities Upon Diverse Activities, But Safety and Health Upon All

Activities Upon Diverse Activities, But Safety and Health Upon All

Having many things on PIA’s plate at one time means that Syazman needs to run a tight ship, and to do that successfully means having a good set of SOPs. Indeed, it was one of the first items looked into when the company began. In fact, there are particular SOPs or even sub-SOPs for different parts of PIA’s business, to make sure that all aspects and risks are taken care of for each type of activity.

  • Best Practices Type Infographics
  • Industry Services
  • Company Name Pearl Island
  • Geographical Pulau Pinang
Tuesday, 12 January 2021 12:12

Experience and Skills Deliver that "Magic Blend" Adventure Pearl Island Adventure

“To flourish, PIA needed to expand by offering diverse and attractive packages, from organising leadership and teamwork programmes to event management, while the newest is with adventure tourism products. To further strengthen the company’s position, a concerted effort to qualify for MaTEx certification was made and PIA became one of the first local operators who succeeded in being awarded this recognition. This success is largely due to the strong SOPs that the company has developed, which ensures all the safety and efficiency aspects for our clients that of course also ensures our clients’ satisfaction.” Mr. Azmansyah Osman, Manager, Pearl Island.

  • Best Practices Type Case Studies
  • Industry Services
  • Company Name Pearl Island
  • Geographical Pulau Pinang
Tuesday, 12 January 2021 12:02

Safety and Customer Service Both Have No Compromise

Safety and Customer Service Both Have No Compromise

Focus and passion extends solidly into safety, which is critical in adventure tourism where the elements of risk are by nature always present and the highest standards of safety are thus required and embodied by Standard Operating Procedures (SOPs). It is required under MaTEx for all adventure tourism activities, covering all aspects from safety equipment to site condition to emergency reaction. From here, the complete SOP on implementation of adventure activities will ensure that OG complies with MaTEx certification.

  • Best Practices Type Infographics
  • Industry Services
  • Company Name Outdoor Geeks Product & Services
  • Geographical Perak
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