Friday, 27 November 2020 14:22

Resolving Long Waiting Time at Outpatient Clinic

In 2017, KPJ Ipoh formed a dedicated team of four members called Queen Bees and began to narrow down the list of problems faced in all of its 45 outpatient clinics. Based on the team’s problem analysis, it was found that the waiting time at the outpatient clinics was too long and became a major inconvenience to the patients seeking medical attention from KPJ Ipoh. This eventually contributed to lodging of complaints for long waiting time and slow services.

NEW
  • Best Practices Type Infographics
  • Industry Services
  • Company Name KPJ Ipoh Specialist Hospital
  • Geographical Perak
Friday, 27 November 2020 14:08

Leading Healthcare Industry with Team Excellence Project

In 2019, KPJ Ipoh ventured into an ambitious project involving the digitalisation of its operation. Dubbed as “Advanced Appointment and Live Queuing System” in partnership with Encore Med company, the project won gold award in Asian Hospital Management Awards 2019 in Hanoi, Vietnam and International Convention on Quality Control Circle (ICQCC) Tokyo, Japan, which strongly implies the significance of the project in Asian healthcare industry. The team also took part in Hari Mekar Kumpulan Johor Corporation (JCorp) Innovative and Creative Circle (ICC) convention in November 2019, on behalf of KPJ Healthcare Berhad to share the innovation and improvement in healthcare facilities and subsequently won the first runner up. All of these participations also clearly demonstrated KPJ Ipoh’s determination to further improve its productivity level.

NEW
  • Best Practices Type Case Studies
  • Industry Services
  • Company Name KPJ Ipoh Specialist Hospital
  • Geographical Perak
Friday, 27 November 2020 11:05

Google Data Center Security: 6 Layers Deep

Google Data Center Security: 6 Layers Deep

Security is one of the most critical elements of Google’s data centers’ DNA. With dozens of data centers globally, security operations mean managing a massively complex network. This video illustrated the six layers of physical security designed to thwart unauthorized access. From here, you will be able to explore the inner workings of the technology and systems that make Google Cloud one of the most robust enterprise risk management platforms. Source : Youtube

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  • Best Practices Type Video
  • Industry Services
  • Special Issue Industry 4.0
  • Company Name Google
  • Geographical International
Friday, 27 November 2020 10:18

Promoting Digital Business Growth with Technology Integration

Alibaba has armed Lazada with the most-advanced eCommerce technology infrastructure in this region. Lazada’s pace of innovation has accelerated over the past 18 months, with Livestreaming, the ”LazGame” gaming channel, and CLEO, our customer care Artificial Intelligence (AI) chatbot. Lazada has also tapped into Alibaba’s search technology and data-driven tracking capabilities, to provide a better experience for customers and more intelligence to merchants and brands on their customers’ desires. To better serve the new customers and its brands and sellers, Lazada has made advancements in its logistics ecosystem to support the brand partners by expanding its LazMall Guaranteed Delivery. The new feature expanded to the whole of West Malaysia to assure shoppers of timely deliveries and for the sellers and brands to reach and scale up their business opportunities. Through Lazada innovative logistics solutions, the company is also able to provide better service, better cost and ensure capacity as well as giving its merchants access to competitive rates, enabling them to create a better shopping experience for their customers.

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  • Best Practices Type Infographics
  • Industry Services
  • Special Issue Industry 4.0
  • Company Name Lazada Malaysia
  • Geographical Kuala Lumpur
Friday, 27 November 2020 10:12

Retail Transformation in the New Digital Economy

The digital economy will be a critical factor in Malaysia’s economic recovery. We have seen a significant shift in the business landscape, with more local SMEs digitalising their businesses by going online. Since beginning of 2020, the number of new sellers on Lazada increase by 300% as Malaysians increasingly look towards online solutions for their everyday needs. With one-third of Malaysians shopping on our platform every month, we hope our stimulus packages such as the Pakej Kedai Pintar and partnership with the government on the ringgit-for-ringgit co-funding program along with the medium-sized enterprises (MSMEs) eCommerce campaign will assist SMEs to get back on their feet and speed up their recovery. Mr. Leo Chow, Chief Executive Officer, Lazada Malaysia.

NEW
  • Best Practices Type Case Studies
  • Industry Services
  • Special Issue Industry 4.0
  • Company Name Lazada Malaysia
  • Geographical Kuala Lumpur
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