Execute and measure strategic initiatives (20)
Prioritising Quality in Business
During these past years, THKD has taken several quality initiatives to upgrade its services, among which is to address the critical issue of difficult admission for outpatients. It has also managed to resolve the slow incident reporting process by integrating the system online which reduces the time required for staff to pass the incident report to relevant personnel from one month to 14 days. The online system made it easier for management to keep track of the reports in real-time as well since the reports can be extracted anywhere and anytime.
Uplifting PHSP’s Healthcare Services to Greater Standards
Pantai Hospital Sungai Petani began its journey towards a Lean approach in November 2017. The purpose is to effectively manage the hospital’s manpower and resources to improve the quality of its services, particularly after Pantai Hospital Sungai Petani was reaccredited by the Malaysian Society for Quality in Healthcare (MQSH) in August 2017. MSQH is recognised locally and internationally as the leading Malaysian accreditation organisation which promotes and improves safety and quality of healthcare services.
Berita Harian, Februari 23, 2020 - 'Menghidupkan' Kembali Reptilia Prasejarah
Pengurus Besar Taman Buaya Langkawi Sdn Bhd Adam Fuaad yang mengendalikan Crocodile Adventureland Langkawi, Jurassic Croc, berkata usaha pihaknya untuk memberi nilai tambah terhadap taman buaya yang sebelum ini menerima pengiktirafan daripada Malaysia Book of Records (MBOR) sebagai taman buaya terbesar di negara ini. Malah, lokasi itu juga menangi anugerah kecemerlangan daripada laman sesawang pelancongan dunia, TripAdvisor.
The Edge Malaysia, February 17, 2020 - Investing in The Country's Largest Launderette Operator
City Coin Laundry Sdn Bhd, the largest launderette operator in Malaysia, has been in expansion mode since last year. It has a market share of 25%, but that is not good enough for founder and CEO Paul Ang. To achieve its objectives, the company launched the LaundryBar Investment Scheme in November to raise funds from the general public.
The Star, February 3, 2020 - Earning Spot in Hypermart Shelves
TESCO stores Malaysia Sdn Bhd (Tesco) continues to support local small and medium enterprises (SME) to play a bigger role in the retail industry and enjoy higher sales. In its latest initiative, Tesco has brought 14 new SMEs into its fold as part of its "Buy Malaysian Products with Tesco" campaign.
Grab’s Social Impact Highlights 2018 - 2019
Today, over 700 persons with disabilities proudly serve as our Grab drivers and deliverypartners. 21% of our driver-partners were not working before joining us. Across Southeast Asia, over 9 million micro-entrepreneurs have earned an income using the Grab platform. Behind every number is a person and a personal story. One that shares their struggles, what they work hard for every day, and who they’re doing it for. Source : https://assets.grab.com/wp-content/uploads/media/Grab-Social-Impact-Report-2018-2019.pdf
The Edge Malaysia, October 21, 2019 - Alibaba Cloud's City Brain could reduce KL travel time by 12%
Traffic congestion has become part of daily life for Malaysians, particularly residents in the Klang Valley and Penang. In the Klang Valley, the World Bank estimated that in 2014, the cost of traffic congestion due to lost time and higher transport expenses came to 1.1% to 2.2% of gross domestic product.
A Green Haven For All
Surrounded by abundant beauty of nature, the award-winning eco-resort was built to work with nature and not against it. According to Chan, not a single tree was cut to accommodate the development. Likewise, its surrounding lake and landscape have been left undisturbed. Swimming and fishing in the lake—except on rare occasions and under strictly controlled conditions—are prohibited by the management of The Haven. This is to allow the ecosystem of the lake to thrive naturally. With plenty of fish swimming in its waters, The Haven’s lake has attracted otters to choose the lake as their habitat.
A Haven on Earth in Ipoh
“Everything we do is done with CSR in mind. We think about how we can help others. Our employees, our guests, our community. You can think of it as a kind of social service, one that is honest and integrity-based. You see, when you do things for yourself, it is self-serving. But when you do the opposite and serve others, it becomes different. That’s why we always aim to benefit others and in doing so we can do extraordinarily well.” Peter Chan, Chief Executive Officer, The Haven Ipoh
Refining the Work Processes via Lean Management
“We started our Lean approach through an introduction to all Heads of Department via an offsite retreat, where we brainstormed ideas to select and finalise Lean projects for Pantai Hospital Sungai Petani. A Lean Corner was created to raise staff awareness on the merits of Lean approach in reducing waiting time and increasing patient satisfaction. Three Lean project teams were set up and each of the project is championed by a leader who has relevant experience in overseeing the operations site. Lean encourages staff to improve the work they are involved in – by improving process and reducing delays in services to patients.” Ms Tio Bee Chan, Chief Executive Officer, Pantai Hospital Sungai Petani
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Setting the Quality Benchmark in the Healthcare Industry
“At Thomson Hospital Kota Damansara, we take pride in the fact that our hospital is fully accredited by the Malaysian Society of Quality in Health and that our Fertility lab is accredited by the Reproductive Technology Accreditation Committee of Australia. These achievements reflect the commitment from the Board down to the person on the floor to providing healthcare of the highest quality to our patients and customers. Our vision is to build and sustain an organisation that has a strong culture of continuous quality improvement and accountability towards the care we provide. As I always say, the safety of the patient comes first. Everything else can be discussed later.” Ms. Nadiah Wan, Group Chief Executive Officer of TMC Life Sciences Berhad, Chief Executive Officer of Thomson Hospital Kota Damansara
Empowering Community Programme : Towards Community-based Tourism
The Academy realises that it is necessary to upskill and reskill the local community, and reinforce lifelong learning to continually acquire new and emerging skills required by the industry. This would mould their mindset into ensuring they always give the best service to tourists, and at the same time equip them with the knowledge and skills to enable them to grab the economic opportunities existing in Langkawi.
Championing TVET and Community - based Tourism in Langkawi
“The combination of ‘learning to work’ classroom sessions and ‘working to learn’ hands-on practical training ensures the Academy produces well-balanced, fit-to-work graduates who satisfy the manpower needs and demand of the industry. Langkawi Tourism Academy’s dynamic and sustainable industry-led curriculum is backed by a well-coordinated industry-based practical training." -Khaairuddin Khalil, Director, Langkawi Tourism Academy.
The Edge Malaysia - Record Attendance at world's major theme parks (24 June 2019)
The theme entertainment industry marked a milestone last year as attendance at the attractions of the major operators exceeded half a billion visits for the first time in history, according to Theme Index and Museum Index 2018 - the definitive annual attendance study for the Themed Entertainment and museum industries published by the Themed Entertainment Association (TEA) and the economics practice at AECOM.