Execute and measure strategic initiatives (13)
A Green Haven For All
Surrounded by abundant beauty of nature, the award-winning eco-resort was built to work with nature and not against it. According to Chan, not a single tree was cut to accommodate the development. Likewise, its surrounding lake and landscape have been left undisturbed. Swimming and fishing in the lake—except on rare occasions and under strictly controlled conditions—are prohibited by the management of The Haven. This is to allow the ecosystem of the lake to thrive naturally. With plenty of fish swimming in its waters, The Haven’s lake has attracted otters to choose the lake as their habitat.
A Haven on Earth in Ipoh
“Everything we do is done with CSR in mind. We think about how we can help others. Our employees, our guests, our community. You can think of it as a kind of social service, one that is honest and integrity-based. You see, when you do things for yourself, it is self-serving. But when you do the opposite and serve others, it becomes different. That’s why we always aim to benefit others and in doing so we can do extraordinarily well.” Peter Chan, Chief Executive Officer, The Haven Ipoh
Refining the Work Processes via Lean Management
“We started our Lean approach through an introduction to all Heads of Department via an offsite retreat, where we brainstormed ideas to select and finalise Lean projects for Pantai Hospital Sungai Petani. A Lean Corner was created to raise staff awareness on the merits of Lean approach in reducing waiting time and increasing patient satisfaction. Three Lean project teams were set up and each of the project is championed by a leader who has relevant experience in overseeing the operations site. Lean encourages staff to improve the work they are involved in – by improving process and reducing delays in services to patients.” Ms Tio Bee Chan, Chief Executive Officer, Pantai Hospital Sungai Petani
Setting the Quality Benchmark in the Healthcare Industry
“At Thomson Hospital Kota Damansara, we take pride in the fact that our hospital is fully accredited by the Malaysian Society of Quality in Health and that our Fertility lab is accredited by the Reproductive Technology Accreditation Committee of Australia. These achievements reflect the commitment from the Board down to the person on the floor to providing healthcare of the highest quality to our patients and customers. Our vision is to build and sustain an organisation that has a strong culture of continuous quality improvement and accountability towards the care we provide. As I always say, the safety of the patient comes first. Everything else can be discussed later.” Ms. Nadiah Wan, Group Chief Executive Officer of TMC Life Sciences Berhad, Chief Executive Officer of Thomson Hospital Kota Damansara
Empowering Community Programme : Towards Community-based Tourism
The Academy realises that it is necessary to upskill and reskill the local community, and reinforce lifelong learning to continually acquire new and emerging skills required by the industry. This would mould their mindset into ensuring they always give the best service to tourists, and at the same time equip them with the knowledge and skills to enable them to grab the economic opportunities existing in Langkawi.
Championing TVET and Community - based Tourism in Langkawi
“The combination of ‘learning to work’ classroom sessions and ‘working to learn’ hands-on practical training ensures the Academy produces well-balanced, fit-to-work graduates who satisfy the manpower needs and demand of the industry. Langkawi Tourism Academy’s dynamic and sustainable industry-led curriculum is backed by a well-coordinated industry-based practical training." -Khaairuddin Khalil, Director, Langkawi Tourism Academy.
The Edge Malaysia - Record Attendance at world's major theme parks (24 June 2019)
The theme entertainment industry marked a milestone last year as attendance at the attractions of the major operators exceeded half a billion visits for the first time in history, according to Theme Index and Museum Index 2018 - the definitive annual attendance study for the Themed Entertainment and museum industries published by the Themed Entertainment Association (TEA) and the economics practice at AECOM.
A New Drive in Fishery Industry
In alleviating Sarawak’s economy through fishery, LKIM Sarawak saw a golden opportunity to expand the existing and potential agriculture businesses via tourism industry. Fully aware of the abundant fresh seafood availability plus with its unique places as points of interest, LKIM Sarawak engages the local fishermen and proposes the development of potential areas as tourist attractions. This approach also benefits the fishermen as it will help improve their living standards significantly.
Reeling in the Fishermen into Tourism-related Businesses
“Fishing can be categorised as one of main economic activities in Sarawak. Located strategically near the ocean, the fishermen are able to increase their daily hauls due to the ease of accessibility to the resources. However, it is currently inadequate to provide a better living condition for the fishermen community and requires major improvisations. LKIM Sarawak proudly took the mantle in aiding the fishermen community by transforming the four fishermen villages, Sri Muara, Kabong, Lawas and Belawai, as tourist destinations. Together with the support from the state government and related agencies, similar developments in other areas will also be realised in the near future.” Kusuadi Sallih, State Director, LKIM Sarawak.
April 8, 2019, The Edge Malaysia - Thrilling, Disruptive and Game-changing
When Kamarul Muhamed decided to ditch his comfortable and well-paying accounting job almost two decades because it was too vanilla, he knew he was taking a huge risk. But he had to do it because he wanted to do something thrilling, disruptive and game-changing.
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March 25, 2019, The Edge Malaysia - PNB on The Cusp of Change
For decades, there had been an air of immutablity about Permodalan Nasional Berhad (PNB). But Malaysia's largest fund manager is now on the verge of a historic transformation. Firmly in the driving seat is former Bank Negara Malaysia governor Tan Sri Dr Zeti Akhtar Aziz, who took over as PNB chairman on July 1 last year. She is the second chairman in three years. Before that, the previous chairmanship change was in 1996.
Attracting Visitors with Countless of Attractions
The uniqueness of nature that can be found in this region became the main attraction for many tourists, especially nature lovers, to explore exotic places in Taiping. One of the most appealing spots in Taiping is Bukit Larut, which is also a part of the Public Forest Estate (PFE) and inhabited with diverse species of flora and fauna. Bukit Larut is one of the oldest hill resorts in Malaysia with a height of 1,250 above sea level. Aspiring hikers are also welcome to challenge Gunung Hijau located in Bukit Larut and enthralled by the picturesque view overlooking Melaka Strait and the town of Taiping. TMC plays key role in maintaining its pristine environment while also providing a Land Rover service for those who wish to access the hill top via jeep ride while admiring the beautiful surrounding forest.
Sus-Taiping-ability Tourism
“TMC strategies to retain the identity of Taiping have succeeded in introducing this state as a natural and eco-tourism destination. Meticulous planning as well as encouraging involvement from the private sector also contributed to the stimulation of Taiping’s economic growth through the increasing number of visitors each year. Besides that, the development of new tourism products also managed to attract additional visitors to Taiping, especially among the youths.” YBhg. Dato’ Haji Abd Rahim bin Md. Ariff, Yang Dipertua Taiping Municipal Council.