Manage enterprise risk (2)
Implemented LEAN Resolution
Four resolutions from the Lean project have managed to reduce the number of penalties imposed by customers due to failure to comply with the SLA agreement. Before Lean, Persada Digital was penalised amounting to RM6,256 for 14 out of total 132 complaints (June – December, 2015).
Customer’s Participation and Appropriate Distribution of Task through Lean Manufacturing
“Lean Project has given positive impact on our work value as well as company’s productivity. The implementation of Lean in Persada Digital has proven that this approach is also suitable for companies from the services sector. Through Lean, the company managed to reduce the number of penalties when we successfully fulfilled the customer’s requirements within the stipulated time.” Mr Ahmad Nazmi bin Ab Razak Managing Director, Persada Digital Sdn Bhd.