Deliver service to customer (3)
Mapping New Horizons in Agro-Tourism Sector
“Back in 2010, when I started to join MAEPS, we slowly received the crowd from the government by hosting and organising events such as service awards, convocations and weddings. Gradually, from five small events a month, now we have grown exponentially to host more than 30 events a month. I must say that we grow quite fast. Clients believe that MAEPS can grow, and this has inspired me to move forward and work to provide a fulfilling and exciting experience to visitors. One of the reasons for the fast growing, is the approach we use to connect the clients. We want to deliver a personalised services and create the personal touch to each client as we believe it is the most effective approach to encourage them to keep coming back. This is the Hospitality DNA that must be instilled in our team to give the best to our clients.” Norafizah Rahman (CEM), Chief Operating Officer MARDI MAEPS Sdn Bhd
- Best Practices Type Case Studies
- Industry Services
Deliver service to customer
Excellent service delivery is crucial in retaining existing customers while winning new ones. A good customer service is about how well a company could understand the needs of different customers, keeping promises and delivering consistently high standards. In fact, strengthening service delivery through various kind of channels is a key strategy to achieving business stability in the future.
- Best Practices Type Key Performance Indicators
- Industry Others
Sunway Property: Creating communities and changing lives for a sustainable future (2015)
One of the key influential success factors at Sunway Property is its excellent practice of going an extra mile in nurturing the relationships with the customers. This excellent practice is consistent with the company’s approach to “build resilient businesses that lead in their respective markets through focus on our customers, innovation and operational excellent.” The second one is upon handing over the property. It evaluates the services rendered upon handover of vacant possession. Areas of evaluation include personnel, property cleanliness, quality, design and the overall handover experience. The third one is upon completion of rectification works on the purchaser’s unit. It captures the buyers’ evaluation on the rate of response time and professionalism of the Customer Care Officer.
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- Best Practices Type Success Stories
- Industry Construction