Deliver service to customer

Deliver service to customer (5)

Thursday, 07 February 2019 14:55

October 22, 2018, The Edge Malaysia - Ramsay Sime Darby Uses Tech To Improve Efficiency

A couple of months ago,the healthcare provider, best known for its flagship Subang Jaya Medical Centre (SJMC), introduced Live Chat as an option for patients to book appointments."It used to be that you needed to call up the secretary of the specialist to make the appointment. Now, patients can go online, see what slots are free and decide there and then. It gives patients more control over their own healthcare," Brown explains.

NEW
  • Best Practices Type Newsclips
  • Industry Services
  • Company Name Ramsay Sime Darby Health Care Sdn Bhd
  • Geographical Selangor
Thursday, 07 February 2019 10:10

October 8, 2018, The Edge Malaysia - The Man Who Transformed Airport Lounges

Over the last 20 years or so, international airports have intensified their competition with one another in trying to attract more passenger footfall. Plaza Premium Lounge was a shot in the arm for these airports. Not only was it a revenue stream sans operating costs for airport management, passengers were starting to plan their trips by taking into account the airports that had these facilities.

NEW
  • Best Practices Type Newsclips
  • Industry Services
  • Company Name Plaza Premium Group
  • Geographical International
Wednesday, 25 April 2018 16:49

Mapping New Horizons in Agro-Tourism Sector

“Back in 2010, when I started to join MAEPS, we slowly received the crowd from the government by hosting and organising events such as service awards, convocations and weddings. Gradually, from five small events a month, now we have grown exponentially to host more than 30 events a month. I must say that we grow quite fast. Clients believe that MAEPS can grow, and this has inspired me to move forward and work to provide a fulfilling and exciting experience to visitors. One of the reasons for the fast growing, is the approach we use to connect the clients. We want to deliver a personalised services and create the personal touch to each client as we believe it is the most effective approach to encourage them to keep coming back. This is the Hospitality DNA that must be instilled in our team to give the best to our clients.” Norafizah Rahman (CEM), Chief Operating Officer MARDI MAEPS Sdn Bhd

HOT
  • Best Practices Type Case Studies
  • Industry Services
  • Company Name MARDI MAEPS Sdn Bhd
  • Geographical Selangor
Tuesday, 28 March 2017 18:06

Deliver service to customer

Excellent service delivery is crucial in retaining existing customers while winning new ones. A good customer service is about how well a company could understand the needs of different customers, keeping promises and delivering consistently high standards. In fact, strengthening service delivery through various kind of channels is a key strategy to achieving business stability in the future.

HOT
  • Best Practices Type Key Performance Indicators
  • Industry Others
Tuesday, 28 March 2017 17:24

Sunway Property: Creating communities and changing lives for a sustainable future (2015)

One of the key influential success factors at Sunway Property is its excellent practice of going an extra mile in nurturing the relationships with the customers. This excellent practice is consistent with the company’s approach to “build resilient businesses that lead in their respective markets through focus on our customers, innovation and operational excellent.” The second one is upon handing over the property. It evaluates the services rendered upon handover of vacant possession. Areas of evaluation include personnel, property cleanliness, quality, design and the overall handover experience. The third one is upon completion of rectification works on the purchaser’s unit. It captures the buyers’ evaluation on the rate of response time and professionalism of the Customer Care Officer.

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  • Best Practices Type Success Stories
  • Industry Construction
  • Company Name Sunway Property
  • Geographical Selangor
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