Develop customer care/customer service strategy

Develop customer care/customer service strategy (2)

Friday, 15 February 2019 08:56

Bringing Neurological Patients Back on Their Feet through Innovative Kit EzzyGAIT

“The provision of service par excellence to patients is crucial in maintaining KPJ Johor’s reputation as one of the premier private hospitals in Malaysia. Various initiatives have been implemented at the organisational level to improve the work efficiency and customers’ satisfaction. One of the efforts that has brought success to this hospital was its innovation in producing a motion support tool for stroke patients called EzzyGAIT. This positive impact was the result of meticulous efforts and earnestness in implementing the Team Excellence project. It has significantly improved the quality of rehabilitation services for stroke patients,” Mr. Asmadi Bin Mohd Bakri, KPJ Johor CEO

  • Best Practices Type Case Studies
  • Industry Services
  • Geographical Johor
Tuesday, 07 March 2017 11:52

Retaining old C and attracting new C…It’s all about customers (2014)

Customer Centricity is about how company optimising and aligning its resources, processes and structure to effectively meet the needs of customers. The leaders must also provide strategic direction that can be applied and ultimately lead the company to move forward in retaining existing customers and attracting new customers. This is very crucial as customers are now more relying their experiences across all departments in the company and not just the product or services that they receive from the company.

  • Best Practices Type Case Studies
  • Industry Others
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