Evaluate customer service operations and customer satisfaction (2)
Evaluate customer service operations and customer satisfaction
Evaluating customer service operations and customer satisfaction are crucial in obtaining feedback for products and services improvement. Keeping customers satisfied by resolving complaints is the secret ingredient which leads to customer loyalty and product repurchase.
- Best Practices Type Key Performance Indicators
- Industry Others
Delivering exceptional product quality: Leadership, learning and operational excellence at Benithem Sdn. Bhd. (2015)
Changes in trends, customer expectations and technological advancements drive Benithem to be receptive to changes to stay relevant and significant. The inputs obtained from all sources of learning are deliberated and analysed at various levels during departmental meetings, monthly HOD meetings and twice yearly management reviews. Achievements and plans are reviewed either monthly or twice yearly. Meanwhile, a comprehensive risk management review is also conducted regularly.
- Best Practices Type Success Stories
- Industry Manufacturing