Manage business processes

Manage business processes (234)

Wednesday, 17 February 2021 11:34

Providing a Conducive Working Environment with QE(5S) Implementation

"The primary objective of the Quality Enviroment (QE(5S)) implementation is to provide a conducive environment for the staff at the warehouse. As a material handling manufacturer, the daily tasks revolve around the usage of heavy duty materials and equipment that are risky and might cause harm if it is not properly conducted by the staff. Hence, TMP initiated an informal QE(5S) practice among the staff to reduce the tendency of the accidents. Years later, after TMP was chosen by MPC to join the SPPE program, QE(5S) is finally being formally practised to yield the best output for the business operation. MPC has guided us step-by-step on the implementation which benefited us the most with its impacts. The project demonstrates a significant difference in the work processes at the warehouse where it reduces the finding time to look for documents and tools at the rack, besides allowing the staff to properly utilise the warehouse space. We would sustain a continuous-improvement culture at TMP to leverage long-term profits and benefits in the future." -Mr.Ter Leong Leng, Chief Executive Officer (CeO), Top Mech Provincial Sdn Bhd

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  • Best Practices Type Case Studies
  • Industry Manufacturing
  • Company Name Top Mech Provincial Sdn Bhd
  • Geographical Selangor
Tuesday, 26 January 2021 14:48

Menghasilkan SOP Berlandaskan Konsep LEAN

LEAN menunjukkan keberkesanan dalam pelaksanaan Prosedur Operasi Standard (SOP) dalam operasi perniagaan TLP. Penetapan SOP bertujuan untuk memastikan operasi perniagaan dijalankan secara konsisten dan teratur.

  • Best Practices Type Infographics
  • Industry Services
  • Company Name The Laundry Place Sdn Bhd
  • Geographical Johor
Tuesday, 26 January 2021 12:44

Participating in Lean Project and Growing Business through Employees Involvement

LEAN is a systematic approach that helps the management of an organisation to identify and eliminate the non-value activities that could lead to inefficient business processes. Over and above that, waste that have been around for a long time can be eliminated in the workplace due to unproductive and inefficient work culture. The LEAN project in TLP started in August 2019 and was successfully completed a year later. Normally, any of SPPE project only takes six months to finish, however, the TLP project took 12 months due to the enforcement of the Movement Control Order in the country on 18 March 2020, to curb the spread of COVID-19.

  • Best Practices Type Infographics
  • Industry Services
  • Company Name The Laundry Place Sdn Bhd
  • Geographical Johor
Monday, 25 January 2021 15:40

Lean Initiatives, Solving The Laundry Service Business Delay in Deliveries Issue

Customer satisfaction is the highest priority for The Laundry Place Sdn Bhd (TLP) because our company is not a manufacturer but we are a dry-cleaning service provider since 2013, which directly deals with our customers. Any grumble especially from our high-end customers cannot be ignored to retain them to be our loyal customers. Our company business is labour-intensive, all staff are the main assets of the company and each one of them plays an important role to ensure business sustainability. The involvement of TLP in the LEAN project guided by the Malaysia Productivity Corporation (MPC) allows employees to be exposed to the customer’s need and constantly make improvements in the existing work processes. This has helped the company dwindle wastages and at the same time increased productivity and employees’ efficiency. -Mr Mohd Hisyammuddin Bin Kalam, Director, The Laundry Place Sdn Bhd

  • Best Practices Type Case Studies
  • Industry Services
  • Company Name The Laundry Place Sdn Bhd
  • Geographical Johor
Tuesday, 12 January 2021 09:33

Automation is the Way to Go

ARBA developed an impressive 12 systems all in-house, divided into two categories namely Customer First Delivery and Innovation for Productivity. The Customer First Delivery systems were created to enable ARBA to analyse data automatically for customer profiling to understand their behaviour and thus formulate more effective marketing strategies. This aims to raise sales through well-targeted promotions.

  • Best Practices Type Infographics
  • Industry Services
  • Company Name Arba Travel & Tours Sdn Bhd
  • Geographical Selangor
Tuesday, 12 January 2021 09:23

The Travel Company with a Twist of Hi-Tech and A Lot of Faith

“ARBA offers unique travel experiences, especially its tours package for overseas holidays. In fact, ARBA always promotes a difference in both inbound and outbound travel practices by the company as it ensures that all its packages offered must have these advantages; ‘No tourist traps’, ‘Super saving, budget or premium choices’, ‘Halal food and prayers cared for’, ‘Fully licensed and trusted’, ‘Joined tour or private tour’ and ‘Strategically located accommodation’. To fully optimise its work efficiency, ARBA approaches this aim by digitalising almost all of its work processes, thus enabling its workforce to concentrate on the most important activity; sales, which can then be truly focused on and done more efficiently. For ARBA, the harnessing of approved customer profiling data is very critical in ensuring that ARBA’s marketing campaigns are directed towards the most appropriate target groups.” Mr. Ammar Roslizar, Chief Executive Officer, Arba Travel & Tours Sdn Bhd.

  • Best Practices Type Case Studies
  • Industry Services
  • Company Name Arba Travel & Tours Sdn Bhd
  • Geographical Selangor
Wednesday, 09 December 2020 08:29

Hotel Semabok Inn. Best Practices in COVID-19 Pandemic

Hotel Semabok Inn (HSI) commenced business on 27 April 1997 as a budget hotel with fifty rooms to provide quality affordable accommodation for tourists and business travellers in the Historical City of Melaka. It is owned and operated by The Semabok Inn Sdn. Bhd. (TSISB). In 2019, HSI partnered the OYO hospitality chain to further widen its global and regional market visibility. The daily operations of the hotel are carried out by young and dedicated staff. Ms. Celine Tiu sees the year 2020 as a very challenging one for HSI. In total, about 300 budget hotels are operating in Melaka. The primary focus for HSI in 2020/2021 is to sustain operations by re-strategising to increase the room occupancy rate, increase revenues, reduce costs protect cash flow, maintain the workforce and implement new measures to realise these objectives.

HOT
  • Best Practices Type Case Studies
  • Industry Services
  • Company Name Hotel Semabok Inn
  • Geographical Melaka
Friday, 27 November 2020 14:22

Resolving Long Waiting Time at Outpatient Clinic

In 2017, KPJ Ipoh formed a dedicated team of four members called Queen Bees and began to narrow down the list of problems faced in all of its 45 outpatient clinics. Based on the team’s problem analysis, it was found that the waiting time at the outpatient clinics was too long and became a major inconvenience to the patients seeking medical attention from KPJ Ipoh. This eventually contributed to lodging of complaints for long waiting time and slow services.

HOT
  • Best Practices Type Infographics
  • Industry Services
  • Company Name KPJ Ipoh Specialist Hospital
  • Geographical Perak
Friday, 27 November 2020 14:08

Leading Healthcare Industry with Team Excellence Project

In 2019, KPJ Ipoh ventured into an ambitious project involving the digitalisation of its operation. Dubbed as “Advanced Appointment and Live Queuing System” in partnership with Encore Med company, the project won gold award in Asian Hospital Management Awards 2019 in Hanoi, Vietnam and International Convention on Quality Control Circle (ICQCC) Tokyo, Japan, which strongly implies the significance of the project in Asian healthcare industry. The team also took part in Hari Mekar Kumpulan Johor Corporation (JCorp) Innovative and Creative Circle (ICC) convention in November 2019, on behalf of KPJ Healthcare Berhad to share the innovation and improvement in healthcare facilities and subsequently won the first runner up. All of these participations also clearly demonstrated KPJ Ipoh’s determination to further improve its productivity level.

HOT
  • Best Practices Type Case Studies
  • Industry Services
  • Company Name KPJ Ipoh Specialist Hospital
  • Geographical Perak
Friday, 27 November 2020 10:18

Promoting Digital Business Growth with Technology Integration

Alibaba has armed Lazada with the most-advanced eCommerce technology infrastructure in this region. Lazada’s pace of innovation has accelerated over the past 18 months, with Livestreaming, the ”LazGame” gaming channel, and CLEO, our customer care Artificial Intelligence (AI) chatbot. Lazada has also tapped into Alibaba’s search technology and data-driven tracking capabilities, to provide a better experience for customers and more intelligence to merchants and brands on their customers’ desires. To better serve the new customers and its brands and sellers, Lazada has made advancements in its logistics ecosystem to support the brand partners by expanding its LazMall Guaranteed Delivery. The new feature expanded to the whole of West Malaysia to assure shoppers of timely deliveries and for the sellers and brands to reach and scale up their business opportunities. Through Lazada innovative logistics solutions, the company is also able to provide better service, better cost and ensure capacity as well as giving its merchants access to competitive rates, enabling them to create a better shopping experience for their customers.

HOT
  • Best Practices Type Infographics
  • Industry Services
  • Special Issue Industry 4.0
  • Company Name Lazada Malaysia
  • Geographical Kuala Lumpur
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