Manage business processes

Manage business processes (227)

Friday, 27 November 2020 14:22

Resolving Long Waiting Time at Outpatient Clinic

In 2017, KPJ Ipoh formed a dedicated team of four members called Queen Bees and began to narrow down the list of problems faced in all of its 45 outpatient clinics. Based on the team’s problem analysis, it was found that the waiting time at the outpatient clinics was too long and became a major inconvenience to the patients seeking medical attention from KPJ Ipoh. This eventually contributed to lodging of complaints for long waiting time and slow services.

NEW
  • Best Practices Type Infographics
  • Industry Services
  • Company Name KPJ Ipoh Specialist Hospital
  • Geographical Perak
Friday, 27 November 2020 14:08

Leading Healthcare Industry with Team Excellence Project

In 2019, KPJ Ipoh ventured into an ambitious project involving the digitalisation of its operation. Dubbed as “Advanced Appointment and Live Queuing System” in partnership with Encore Med company, the project won gold award in Asian Hospital Management Awards 2019 in Hanoi, Vietnam and International Convention on Quality Control Circle (ICQCC) Tokyo, Japan, which strongly implies the significance of the project in Asian healthcare industry. The team also took part in Hari Mekar Kumpulan Johor Corporation (JCorp) Innovative and Creative Circle (ICC) convention in November 2019, on behalf of KPJ Healthcare Berhad to share the innovation and improvement in healthcare facilities and subsequently won the first runner up. All of these participations also clearly demonstrated KPJ Ipoh’s determination to further improve its productivity level.

NEW
  • Best Practices Type Case Studies
  • Industry Services
  • Company Name KPJ Ipoh Specialist Hospital
  • Geographical Perak
Friday, 27 November 2020 10:18

Promoting Digital Business Growth with Technology Integration

Alibaba has armed Lazada with the most-advanced eCommerce technology infrastructure in this region. Lazada’s pace of innovation has accelerated over the past 18 months, with Livestreaming, the ”LazGame” gaming channel, and CLEO, our customer care Artificial Intelligence (AI) chatbot. Lazada has also tapped into Alibaba’s search technology and data-driven tracking capabilities, to provide a better experience for customers and more intelligence to merchants and brands on their customers’ desires. To better serve the new customers and its brands and sellers, Lazada has made advancements in its logistics ecosystem to support the brand partners by expanding its LazMall Guaranteed Delivery. The new feature expanded to the whole of West Malaysia to assure shoppers of timely deliveries and for the sellers and brands to reach and scale up their business opportunities. Through Lazada innovative logistics solutions, the company is also able to provide better service, better cost and ensure capacity as well as giving its merchants access to competitive rates, enabling them to create a better shopping experience for their customers.

NEW
  • Best Practices Type Infographics
  • Industry Services
  • Special Issue Industry 4.0
  • Company Name Lazada Malaysia
  • Geographical Kuala Lumpur
Friday, 27 November 2020 10:12

Retail Transformation in the New Digital Economy

The digital economy will be a critical factor in Malaysia’s economic recovery. We have seen a significant shift in the business landscape, with more local SMEs digitalising their businesses by going online. Since beginning of 2020, the number of new sellers on Lazada increase by 300% as Malaysians increasingly look towards online solutions for their everyday needs. With one-third of Malaysians shopping on our platform every month, we hope our stimulus packages such as the Pakej Kedai Pintar and partnership with the government on the ringgit-for-ringgit co-funding program along with the medium-sized enterprises (MSMEs) eCommerce campaign will assist SMEs to get back on their feet and speed up their recovery. Mr. Leo Chow, Chief Executive Officer, Lazada Malaysia.

NEW
  • Best Practices Type Case Studies
  • Industry Services
  • Special Issue Industry 4.0
  • Company Name Lazada Malaysia
  • Geographical Kuala Lumpur
Monday, 16 November 2020 11:09

Impact of the LEAN Management Process

LEAN project has helped the company create an SOP for the customer service workers and the cashiers to reduce the finding time and make the inventory management easy and manageable. The team members also mutually agreed on creating a standard manual of 5S practice to guide the business operation at PTAF. It will then be used at three central locations- small equipment store, payment counter and electrical store. The 5S practice has improved the in-store environment and storage system, reducing the lead time in the selling process and inventory management. PTAF has made significant progress in its operations after the implementation of the LEAN program. Through Project 1, the company made tremendous progress in lead time where prior to LEAN implementation, it needed approximately 34 minutes to complete a whole selling task. After implementing LEAN, it only needs 27 minutes which brings the total reduction to 21 percent. The Process Efficiency and First Time Quality rate also increase from 60 percent and 0.95 to 63 percent and 0.98, respectively.

  • Best Practices Type Infographics
  • Industry Services
  • Company Name PTA First (M) Sdn Bhd
  • Geographical Terengganu
Monday, 16 November 2020 11:02

Leading the Wholesale and Retail Trade with Electrical Appliances Business

PTA First is currently thriving as the largest Malaysian Electrical Appliance Store in the wholesale and retail trade in the east coast region. In order to maintain its achievements, PTAF is always offering attractive pricing strategies to help the locals to own the electrical appliances they’ve always wanted to have. However, to stay competitive in the market, business strategies have to be tied up with the effort to reduce waste through LEAN projects. A total of four LEAN projects were conducted, starting from 14th of March and ended on 6th of September 2017.Through these projects, PTAF is not only able to eliminate wastages in existing work processes; it can also increase service quality to customers which subsequently contributes to the company’s revenue. Haji Anuar Husain, Founder, PTA First (M) Sdn Bhd.

  • Best Practices Type Case Studies
  • Industry Services
  • Company Name PTA First (M) Sdn Bhd
  • Geographical Terengganu
Wednesday, 28 October 2020 09:42

Diversifying Strategy to Increase Profits and Productivity

ABM’s vast collection of songkok includes the exclusive signature curve design specially designed by the founder himself. The inner design of the songkok depicts the floral and zigzag patterns to provide comfort to the wearers. There are various types of size, height, color, pattern and material in each songkok collection. The materials used are mostly high quality velvet, durable, water resistance and washable. As a strategy to expand the demand, ABM introduced ten different brands which are segregated according to its quality and size; Putera, NAB 3 ¾’, NAB 4 ¼’, NAB 5’, ABM 2000 3 ¾’, ABM 2000 4 ¼’, ABM 2000 5’, ABM 1000 3 ¾’, ABM 1000 4 ¼’, and ABM 1000 5’.

  • Best Practices Type Infographics
  • Industry Services
  • Company Name ABM Zulaikha Sdn Bhd
  • Geographical Pulau Pinang
Wednesday, 28 October 2020 09:19

Improving the Packaging Process using TRIZ Approach

TRIZ tool is a must in all of SME companies as it helps business owners to think outside the box in improving the existing work process, especially in resolving any production issues. By reducing errors in the work process, we will be able to produce high quality products and increase customer satisfaction at the same time. The application of the TRIZ tool in our company is a testament of its effectiveness in increasing overall productivity in not only the giant corporations, but also among small scale businesses like SMEs. Mr. Shahul Hameed Malim Abu Bakar Director ABM Zulaikha Sdn Bhd

  • Best Practices Type Case Studies
  • Industry Services
  • Company Name ABM Zulaikha Sdn Bhd
  • Geographical Pulau Pinang
Tuesday, 13 October 2020 15:06

Fave & Adyen: Empowering Businesses with Payments

Watch how Adyen works with Fave, Southeast Asia’s fastest-growing O2O mobile platform, to enable 15,000 businesses in the region through secure payments and payment insights.

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  • Best Practices Type Video
  • Industry Services
  • Special Issue Industry 4.0
  • Company Name Fave
  • Geographical International
Tuesday, 06 October 2020 12:49

Applying Lean Tools to Improve Customer Service, Enhance Efficiency, and Boost Productivity at Warung Highland Makmur Café

Employing VSM they found it took 15 hours 2 minutes to process 80 grammes of strawberryflavoured meat floss, seal them into 124 packets, and forward the package to the Sales Division. The VSM diagram indicated there was a 2 hours 25 minutes waiting period in-between the eight phases involved in the production process before the product can be delivered.

  • Best Practices Type Infographics
  • Industry Services
  • Company Name AF Vision Holdings Sdn Bhd
  • Geographical Pahang
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