Manage business processes (245)
5 Kaizen LEAN solutions to enhance officers’ end of contract payment process (2015)
At Jabatan Ketua Menteri Melaka, LEAN improvement process was implemented to speed up the officers’ end contract payment (Ganjaran Tamat Kontrak (GTK)) and also to enhance the delivery services. The conventional 24 processes involved from receiving new application up to the final stage of payments recorded. Now, JKMM has finally achieved in reducing non-value added steps to 13 processes which has taken up only 28 days as compared to 52.5 days.
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- Best Practices Type Case Studies
- Industry Public Sector
- Company Name Jabatan Ketua Menteri Melaka
- Geographical Melaka
LEAN process in producing training materials (2015)
LEAN approach has opened more doors of opportunities in the teaching line and LEAN thinking management is highly recognised as a standard practice in any organisation. Kolej Kemahiran Tinggi Mara (KKTM) has implemented LEAN project and from this initiative, the total delay time of obtaining training materials has improved to 240 minutes as compared to 960 minutes previously.
- Best Practices Type Case Studies
- Industry Public Sector
- Company Name Kolej Kemahiran Tinggi Mara Petaling Jaya (KKTMPJ)
- Geographical Selangor
Towards betterment of community through service improvement (2015)
A scientific study revealed that rodents have been identified for spreading about 70 types of diseases to humans worldwide. The implementation of Transit Killer Rat (TKR) by Majlis Perbandaran Kauntan was proven efficient in controlling the population of rats in Kuantan particularly in business premises. With the usage of TKR, the total number of rodents captured has increased to 5,576 as compared to 2,599 indicating 107 percent improvement.
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- Best Practices Type Case Studies
- Industry Public Sector
- Company Name Majlis Perbandaran Kauntan
- Geographical Pahang
Fast approval for residential development plan (2015)
Plans for residential development in Majlis Perbandaran Kuantan is one of the main aims to bring modernisation and great development to the town. Fast approval on issuing residential plans is needed. LEAN project is beneficial to this organisation in overcoming all the hitches in expediting approvals of residential buildings of 1 – 4 units. After LEAN implementation, the approval only undergoes three processes as compared to 13 processes previously.
- Best Practices Type Case Studies
- Industry Public Sector
- Company Name Majlis Perbandaran Kauntan
- Geographical Pahang
Green technology for business growth (2015)
In pursue of promoting green technology, Malaysian Green Technology Corporation was established in 2010 with the aim to catalyse green technology deployment as Malaysia’s strategic engine for socio-economy growth. One of the initiatives in introducing the concept of green technology is through GEO building which was successfully technology features of Energy Efficiency, Renewable Energy and Rain Water Harvesting System. The GEO building is one of the national projects that is able to demonstrate to the industries on the importance and benefits of green technology implementation.
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- Best Practices Type Case Studies
- Industry Public Sector
- Company Name Malaysian Green Technology Corporation
- Geographical Selangor
Enhancing patients’ experience in maternal and child health clinic (2015)
Putrajaya Health Office (Pejabat Kesihatan Wilayah Persekutuan Putrajaya) aims to offer high quality healthcare services which are affordable and accessible to their patients. LEAN helps this organisation by improving the patient waiting time from 153 minutes to 110 minutes only. Hence an additional of 30 patients are able to receive treatments for the day.
- Best Practices Type Case Studies
- Industry Public Sector
- Company Name Putrajaya Health Office (Pejabat Kesihatan Wilayah Persekutuan Putrajaya)
- Geographical Kuala Lumpur
Improvising dressing procedure for patients with bed sores (2015)
Tampin Hospital found that the process of cleaning and dressing bed sores for inpatients took longer time and inefficient. The solution to this problem was to create an equipment or tool that can be used to turn patient while the staff in charge is cleaning bed sores. An equipment known as Kejora Portable Bed was designed and developed which has significantly reduced the time spent on cleaning bed sores from 14 minutes to 2 minutes for one patient.
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- Best Practices Type Case Studies
- Industry Public Sector
- Company Name Tampin Hospital
- Geographical Negeri Sembilan
Better asset management for cost minimisation (2015)
The initiatives from Innovative and Creative Circle (ICC) project are beneficial to UKM Medical Centre (UKMMC) in overcoming all the hitches in accelerating the asset budget application process. A system knowns as eKBBA was developed based on the ICC finding. Now, UKMMC is able to save time in work processing and customer response time by 5,076 minutes in a month. In terms of cost saving, this ICC project managed to save RM4.2 million in 2013 and 2015.
- Best Practices Type Case Studies
- Industry Public Sector
- Company Name UKM Medical Centre (UKMMC)
- Geographical Selangor
Improving the officers’ submission of progress reports during study leave (2015)
All officers at University Malaysia Terengganu (UMT) who further their education are required by the university to submit the scheduled academic progress report during the period of study leave. They are required to submit individual progress report once in every six months. Late in submitting the report had made UMT to implement an Innovative and Creative Circle (ICC) project for boosting productivity and efficiency. Online system for the submission of the academic progress reports known as e-Cube was developed and has successfully brought down the percentage of unsubmitted academic reports from 46.5 percent in 2010 to 7.2 percent in 2012.
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- Best Practices Type Case Studies
- Industry Public Sector
- Company Name University Malaysia Terengganu (UMT)
- Geographical Terengganu
Minimising time and processes for the approval of application on development services (2015)
The LEAN initiative is introduced to bring about a change to UPM services especially for the approval of application on development services. After the implementation of LEAN, this services has improved significantly with a shorter time of 8 days as compared to 15 days previously. The overall LEAN results achieved for this project are in the process time of only 424 minutes, waiting time are 3,480 minutes while lead time takes only 3,904 minutes.
- Best Practices Type Case Studies
- Industry Public Sector
- Company Name Universiti Putra Malaysia (UPM)
- Geographical Selangor
More...
Innovation of Ezhajj system in obtaining feedback for hajj offers (2016)
It was recorded in 2013 that the number of feedbacks not returned for hajj offers amounted to 103. The implementation of this ICC project has reduced the numbers from 103 cases to 0, indicating a 100 percent improvement. Not only that, the time taken in dealing with feedback that were not returned for hajj offers also has reduced to 1 day as compared to 16 days previously.
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- Best Practices Type Case Studies
- Industry Services
- Company Name Lembaga Tabung Haji
- Geographical Kuala Lumpur
Developing bio-fruitful enzyme in managing food waste disposal (2016)
The innovation in the food disposal process at Kedah Medical Centre (KMM) has reduced the food disposal cost to 68.55 percent. Not only that, the utility cost has also decreased to RM 755 as compared to RM874 previously. Consequently, this innovation of developing bio-fruitful enzyme has helped in producing efficient work and this alone manages to save a total overtime cost of RM1,680 monthly. This has also contributed in a cost reduction of RM22,481 per year after the implementation of their ICC project.
- Best Practices Type Case Studies
- Industry Services
- Company Name Kedah Medical Centre (KMM)
- Geographical Kedah
Quality service towards betterment Of society (2016)
Alam Flora Sdn. Bhd. had found that barrel chip and bracket of a suction hose was always damaged that had contributed to the increase in the maintenance cost of catch basin vehicle. The implementation of the ICC project has brought tremendous changes in the reduction of the maintenance and operation cost. The installation of adapter kit saves a total amount of RM426,500 annually. This is supported by the reduction in maintenance cost from RM530,100 previously to RM208,300 per annum.
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- Best Practices Type Case Studies
- Industry Services
- Company Name Alam Flora Sdn. Bhd.
- Geographical Selangor
ICC : Leading towards efficiency in services (2015)
The missing of maintenance service doors at Gelang Patah Interchange, amounting to a total of RM15,200 was resolved by PLUS using ICC approach. This problem solving approach had led PLUS to reduce electrical cable vandalism, illegal tapping of electricity supply, wastages in time in relation to work process and cost of maintenance and electricity. It also has brought tremendous changes in the reduction of the maintenance and operations cost. The installation of R5o6 screws on 2103 street lightings saves a total amount of RM336,480 annually.
- Best Practices Type Case Studies
- Industry Services
- Company Name PLUS Malaysia Berhad
- Geographical Selangor