Manage business processes (245)
Providing a biological hazard free meal for patients (2015)
ICC project has assisted KPJ Johor to save the operation cost on wages by RM6,431 in a year. Not only that, the time taken for food preparation has reduced to 2.5 hours as compared to 4.3 hours initially. Furthermore, only eight staff are required for the food preparation which is equivalent to an improvement of 38 percent of workforce.
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- Best Practices Type Case Studies
- Industry Services
- Company Name KPJ Johor Specialist Hospital
- Geographical Johor
Better environment for employees and customers at inspection lane areas (2015)
Employees working in the vehicle inspection area are exposed to vehicle emissions as they come in contact with the smoke through inhalation or physical contact. These particles will lead to health issues especially related to respiratory. The ICC project successfully resolved this problem by eliminating non-compliances of PPE requirement, reducing the impact of vehicle emissions on wall at heavy vehicle (HV) and also reducing TSP reading from 4.389 mg/m3 to 4.059 mg/m3.
- Best Practices Type Case Studies
- Industry Services
- Company Name Puspakom Sdn. Bhd.
- Geographical Selangor
Process improvement of counter services for customer satisfaction (2015)
Waiting time is one of the factors that has to be improved at counter services for maintenance of customer satisfaction. In 2014, this similar problem is also faced by TH Johor whereby 54 percent of transactions on savings, withdrawals and application of new members took up more than 30 minutes of their waiting time. The average waiting time before LEAN was 37 minutes and 21 seconds and is finally reduced to 25 minutes and 54 seconds. These initiatives have assisted TH Johor to reduce their clients’ dissatisfaction feedback on waiting time to 19 percent instead of 25 percent previously.
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- Best Practices Type Case Studies
- Industry Services
- Company Name Tabung Haji Johor
- Geographical Johor
Eliminating oversupply of croissants (2015)
In 2014, an internal audit conducted by Organisational Excellence department found that Brahim’s Airline Catering needed to be frugal on croissant as there was an excess of croissant on MH flights which did not match with the number of passengers. LEAN improvement project helped Brahim’s to save cost of over supply of croissants at RM2,842.39 per month. In a month, a total of RM45,207.70 has been saved in terms of raw materials. In a year, BAC manages to save wastages on the over supply of croissants at a total cost of RM576,601.
- Best Practices Type Case Studies
- Industry Services
- Company Name Brahim's Airline Catering Sdn Bhd
- Geographical Selangor
Enhancing the efficiency of preparing and dispensing medicines to patients (2015)
Previously, dispensing of medicines by KPJ Johor only achieved 61 percent of the outpatients treatment within 20 minutes of time. With LEAN, waiting time of preparing and dispensing medicines has improved to 20 minutes as compared to 30 minutes previously. The Quality Impact Assessment Standard has increased to 87.14 percent and there are no errors reported on receiving medication.
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- Best Practices Type Case Studies
- Industry Services
- Company Name KPJ Johor Specialist Hospital
- Geographical Johor
Elevating and reducing discharge time of self-pay post natal patients (2015)
KPJ Perdana Specialist Hospital management team welcomes innovative ideas from hospital staff to bring about great positive changes in upholding to its name. Creative ideas among hospital staff are encouraged to be put into use such as shortening of waiting time for post natal care patients. Due to the increasing number of birth rates every year on rooms availability, LEAN approach has been introduced. This project is successfully implemented as it has reduced the discharge time for post natal patients from 5 hours to approximately 2 hours and 44 minutes. The lead time of discharging self-pay post natal patient is reduced to 2 hours and 44 minutes, an improvement of 46.8 percent.
- Best Practices Type Case Studies
- Industry Services
- Company Name KPJ Perdana Specialist Hospital
- Geographical Kelantan
Improving safety on work ground (2015)
The usage of Technical Finger has significantly reduced the cost of operations for the company. The usage of Technical Finger is able to eliminate difficulties in pulling and positioning the portable maintenance step. The biggest impact with this elimination of the non-value added factors is saving an amount of RM356,029 per year which was viewed as wastages. The operation cost for new process is now only RM26,978 indicating a reduction of 92 percent in operation cost.
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- Best Practices Type Case Studies
- Industry Services
- Company Name KL Airport Services Sdn. Bhd.
- Geographical Selangor
Reducing cost of penalties on rubbish collection (2015)
The rubbish collection process at BUJ Technologies Enterprise took too long a time due to the many steps involved such as roll call, checking of vehicles and equipment, filling up diesel, rubbish collection, rubbish disposal, cleaning trucks and trucks storage. With the implementation of Kaizen, seven steps have been reduced to six processes. Lead time has improved to 480 minutes which is 12.53 percent saved on time. The processing time takes up 287 minutes and after LEAN, has reduced to 271 minutes, an improvement of 5.68 percent. Waiting time takes up 209 minutes instead of 261 minutes previously.
- Best Practices Type Case Studies
- Industry Services
- Company Name Buj Technology Enterprise Sdn. Bhd.
- Geographical Pahang
Effective way of solid waste management (2014)
Kualiti Alam Sdn. Bhd. is capable to provide treatments for 77 categories of scheduled waste known as toxic and hazardous wastes. The handling scheduled waste chain starts from collection, transportation, treatment and final disposal. This company has effectively and efficiently scheduled waste management processes and facilities that are able to preserve the environment from being exposed to pollution.
- Best Practices Type Case Studies
- Industry Services
- Company Name Kualiti Alam Sdn. Bhd.
- Geographical Negeri Sembilan
Lean transformation (2014)
Telekom Malaysia (TM) launched TOP (Towards Operational Perfection), a 3-year LEAN transformation programme in 2009 to transform its end -to-end service value stream. It took 3 years for TM to complete their LEAN transformation journey which involves 14 end –to-end value streams at 800 locations nationwide.
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- Best Practices Type Case Studies
- Industry Services
- Company Name Telekom Malaysia (TM)
- Geographical Kuala Lumpur
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Reducing composite waste – Initiative towards improving process efficiency (2016)
Composite material is one of important elements in manufacturing of aircraft components. Carbon Fibre Reinforced Polymer (CFRP) has been the main type of composite material used in CTRM. With the introduction of new ply cutting process, CTRM has benefited over RM4 million of cost saving and reduces material waste to landfill by two tons annually.
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- Best Practices Type Case Studies
- Industry Manufacturing
Moving towards cost saving optimisation through capacitive test productive time improvement (2016)
The modification of single tray holder, double cylinder and unfit carrier have resulted an increase in productive time rate from 55.9 percent to 78.2 percent, amounting to a 39 percent improvement in productive time. Not only that, this improvement has also increased the total output production. Previously, it was recorded that the total output was 336,000 pieces, and has simultaneously increased to 459,000 pieces per week.
- Best Practices Type Case Studies
- Industry Manufacturing
- Company Name Infineon Technologies (M) Sdn. Bhd
- Geographical Pulau Pinang
TRIZ invention solutions for optimising production yield (2016)
An ICC team at Amkor aimed to reduce 70 percent of high defect rate at DD2B production line which usually achieved a performance of 97.8 percent. By incorporating TRIZ invention solutions into the existing processes, the team has managed to reduce the defects by 70 percent improvement. Not only that, this has brought a positive impact to the marking defect rate as it has reduced to 0.35 percent from 1.16 percent previously.
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- Best Practices Type Case Studies
- Industry Manufacturing
- Company Name Amkor Technology Malaysia Sdn Bhd
- Geographical Selangor
Efficiency in the production of quality crude palm oil (2016)
Kulim (M) Berhad managed to resolve the problem of faulty Sterilised Fresh Fruit Bunches (FFB) Conveyor (SFC). SFC which appeared to play a crucial role in the daily operations benefitted from the approaches implemented through Innovative and Creative Circle. Overall, three improvements were done accordingly. To start of with, the installation of inverter took place, a newer position of SFC gear box were installed and finally application of bypass system. Now, there aren’t any cases of SFC break downs and this indeed brought a boost to efficiency in processes.
- Best Practices Type Case Studies
- Industry Manufacturing
- Company Name Kulim (M) Berhad
- Geographical Johor