360-degree Transformation of a Local Bakery Operation through Lean Initiatives
ZBAC is highly dependent on the buying trend data and LEAN initiative as they help to increase productivity and determine the stock purchase while reducing wastages in the production area. Other than that, one of our greatest achievements is being able to change the local eating habit from the staple breakfast dish, such as nasi minyak and nasi dagang, to our high quality bakery goods. Given the dynamic growth of food trends in Malaysia, we figured that now is the perfect time to establish our contemporary café brand in the local market scene. Suzana Salleh, Managing Director, Ziq Bakery and Cakes (ZBAC)
A Comprehensive Business Model in Conquering the Fruit Retail Market
The practice of comprehensive business model in our operation has contributed to MBG’sgrowth towards becoming the leading brand of fruits retail industry in Malaysia. We also managed to penetrate into the international market, despite our humble beginnings, with well-placed, effective marketing strategies. Additionally, we are quite optimistic in gaining control over this market starting with the consumers, retailers and suppliers — both local and foreign — due to the well-known fact that we are supplying high quality fruits. The money back guarantee concept also solidifies our grip on the market as a trusted brand that emphasises on product quality. Mr. Adnan Lee, Managing Director of MBG Fruits Sdn. Bhd.
Working Hand-in-Hand with the Local Community to Boost Langkawi's Tourism Industry
“Tasik Dayang Bunting is a hundred percent collaborative management effort between LETSB and the local community. The people who run the place are all locals, and excess to Pulau Dayang Bunting is exclusively by boat service operated collectively by some 300 local boat owners. LETSB adopts an integrated approach in managing and promoting its tourism-based assets by always giving preference to the local community in terms of employment and business opportunities.” En. Sharudin Hassan, Managing Director, LADA Eco-Tourism Sdn. Bhd.
Digitalising Retail Business to Enhance Service Quality
Apart from the creation of effective marketing strategies, digitalising some of the business activities has also enabled the monitoring of our 8 outlets’ sales activities remotely. In addition, based from the sales data gathered in Slurp! POS system, the inventory and stock management also became smoother since RMCFI is able to create an accurate projection of required raw materials for a certain period of time. Furthermore, the data compilation from Slurp! greatly helps RMC to focus on critical areas of improvements, especially our food dan services quality which are highly regarded by our patrons. Jamaluddin Omar, Manager Cibiuk Putra Kajang, cum Director RMC Food Industries Sdn. Bhd.
Developing A Distinctive Business Like No Other
Secret Recipe has gone through many ups and downs since its establishment. Leveraging on our strengths of producing high quality and appetizing cakes, Secret Recipe has established its brand in the F&B industry in both local and international markets. For business expansions, Secret Recipe offers potential investors to be franchisees, working hand in hand to grow business together. Secret Recipe will strive to maintain its vision to be the best and continue to grow. Patrick Sim, Business Development, Director,Secret Recipe Cakes and Café Sdn. Bhd.
Bake with Love, Serve with Smile
Today's organisations face a dizzying array of issues ranging from cost control, customers' satisfaction, quality, productivity, competitiveness, change, technology and more. In today's business, customers' satisfaction is of the utmost priority since it determined business viability. However, sustaining a good relationship with customers and fulfilling or exceeding their expectation is not an easy feat especially in the ever-changing business world. More so with the inevitable rise in prices of goods and services, a business faces a never-ending struggle to deliver valueble services while at the same time maintaining a viable financial position. This fact is truer for small and medium-sized (SMEs) corporations in Malaysia. To stay relevant in the current market, SMEs need to continuosly make an improvement to their current operation to remain competitive in global competition by constantly meeting unprecedented market changes. Joy Bakery Snd Bhd, a Sarawak-based company, overcome this hurdle through the support of Malaysia Productivity Corporation (MPC).
Mission Critical : Business Foresight
To play a game, you need participants, but to win it you need a plan, a game plan. The same could be said for business. In ever-changing business world, a plan is what makes or breaks the business. With a well-made plan, businesses can stay ahead of their competitor and vice versa. However, only having a good plan is not enough, seamless execution and deployment of the plan must go hand-in-hand. This is the story of a Malaysian-made company's journey in the strategic planning and deployment project and how it motivated them to be the best.
Langkawi Cable Car: Reaching for the Sky
“The cable car lengthy waiting time issue prompted PLSB to revise its business model in order to sustain the cable car operation. It was from there that PLSB decided to introduce boarding time system and diversify its product with a customer-centric approach, which led to the creation of a theme park with multiple attractions. The solution did not only resolve the lengthy waiting time issue, but also allowed PLSB to attract and retain more visitors thus generating a healthy revenue flow. The strategic partnerships have also contributed to the fast development of various attractions within the theme park. In its journey to provide its visitors with the best customer experience, PLSB included several attractions in a single package which gave the visitors plenty of things to do while waiting for their turn to ride the cable car.” Ir. Abu Hashim Abdul Rahman Acting Chief Operating Officer, Panorama Langkawi Sdn. Bhd.
Driving Eco-Tourism with Luxury Camping
“A lot of the younger generation don’t really want to book hotels anymore because hotel rooms can be expensive. This is a generation who is adventurous; they go after things that are new and experiential. Like, sleeping under the stars in nature or enjoying a campfire. And this is what we’re all about at GLAMZ - a modern day camping experience.” Darren Lee, Chief Operations Officer, GLAMZ
A Haven on Earth in Ipoh
“Everything we do is done with CSR in mind. We think about how we can help others. Our employees, our guests, our community. You can think of it as a kind of social service, one that is honest and integrity-based. You see, when you do things for yourself, it is self-serving. But when you do the opposite and serve others, it becomes different. That’s why we always aim to benefit others and in doing so we can do extraordinarily well.” Peter Chan, Chief Executive Officer, The Haven Ipoh