Going The Extra Mile and Getting Universally Right
“Our customers’ interests always remain a top priority to gain customers’ confidence through Universal Holidays’ uncompromising service delivery standards and commitment. We believed that the day that Universal Holidays was born, the technology system should also be born, so we embarked on the development of the system on a parallel level and we believe that technology is much as important as the cashflow that comes into the business. Without technology, you cannot operate and manage the business and distribution channels very effectively.” Faisal Mansoor, Chief Executive Officer (Co-founder), Universal Holidays Travel & Tourism Sdn. Bhd.
Being a Leader by Evolving with I4.0 Technologies
“PSS is one of the leading local manufacturers that has successfully produced comprehensive packaging machinery in which 60% of our production output is in the export market. We constantly strive to fulfil our clients’ requests by continuously performing innovative upgrades in our packaging machinery. In doing so, not only we created a reputable image for PSS, but also establish strong credibility in our capabilities to deliver and exceed the clients’ expectations. We are also fortunate to have highly skilled engineers who managed to embed the I4.0 elements in our latest packaging machinery through their relentless effort in research and development.” Mr Mano Subramaniam, Managing Director, Packaging Sales and Service (M) Sdn. Bhd.
Refining the Work Processes via Lean Management
“We started our Lean approach through an introduction to all Heads of Department via an offsite retreat, where we brainstormed ideas to select and finalise Lean projects for Pantai Hospital Sungai Petani. A Lean Corner was created to raise staff awareness on the merits of Lean approach in reducing waiting time and increasing patient satisfaction. Three Lean project teams were set up and each of the project is championed by a leader who has relevant experience in overseeing the operations site. Lean encourages staff to improve the work they are involved in – by improving process and reducing delays in services to patients.” Ms Tio Bee Chan, Chief Executive Officer, Pantai Hospital Sungai Petani
Setting the Quality Benchmark in the Healthcare Industry
“At Thomson Hospital Kota Damansara, we take pride in the fact that our hospital is fully accredited by the Malaysian Society of Quality in Health and that our Fertility lab is accredited by the Reproductive Technology Accreditation Committee of Australia. These achievements reflect the commitment from the Board down to the person on the floor to providing healthcare of the highest quality to our patients and customers. Our vision is to build and sustain an organisation that has a strong culture of continuous quality improvement and accountability towards the care we provide. As I always say, the safety of the patient comes first. Everything else can be discussed later.” Ms. Nadiah Wan, Group Chief Executive Officer of TMC Life Sciences Berhad, Chief Executive Officer of Thomson Hospital Kota Damansara
A Breath of Fresh Air: Pioneering Clean Air Solutions
“I am delighted and humbled to be given this opportunity to continue building on the Camfil tradition of Quality First, Best in Class Products, dedication to our customers and of course our fantastic Camfil employees. Since some time now, the strategic direction has been set to focus on developing our Molecular Contamination Control (MCC) business, Air Pollution Control (APC), Power Systems aftermarket, Industrial CamCleaners and our key filter segment such as Comfort, Health Care, Life Science and Food & Beverage. In parallel we will be focusing on our drive for internal efficiencies and digitalisation also known as project Harmony. Sustainability will continue to be part of our DNA and goes hand in hand with our vision of making clean air a human right.” Mark Simmons, CEO and President, Camfil Malaysia Sdn. Bhd.
Delivering Excellent Service via Continuous Improvements
“As a result from the Teach-In approach, several initiatives were implemented by PTG Johor and Land Offices (LO) to enhance their productivity level and the staff are also encouraged to embrace the innovative culture. By instilling this culture in their daily work routine, the staff would constantly be trying to improve their work process through various means using limited resources. Indirectly, this teaches them to be more critical in their work and grooms them to be a leader in their own way.” YB Dato’ Haji Mohd Halim bin Hasbulah, Director of State Land and Mines, Land and Mines Office of Johor, Pejabat Tanah dan Galian (PTG) Johor
Championing TVET and Community - based Tourism in Langkawi
“The combination of ‘learning to work’ classroom sessions and ‘working to learn’ hands-on practical training ensures the Academy produces well-balanced, fit-to-work graduates who satisfy the manpower needs and demand of the industry. Langkawi Tourism Academy’s dynamic and sustainable industry-led curriculum is backed by a well-coordinated industry-based practical training." -Khaairuddin Khalil, Director, Langkawi Tourism Academy.
Enhancing the Tourism Experience with Islamic-Oriented Hotel
“Incorporating Islamic values in luxury hotels management proved to be a game-changer for us as the room occupancy rate reached up to 60% during Ramadhan, a feat achieved by only a few in the Malaysian hotel industry. The Syariah-compliant Hotel as well as Muslim-friendly Hotel has its own special values and uniqueness when compared to other conventional hotels. With a firm belief in our distinctive hospitality service, Adya Hotel successfully made a name as one of the most unique and competitive hotels in Langkawi which also contributed to its business sustainability until now”. -Razmi bin Rahmat, General Manager of, Adya Hotel Langkawi.