ABH is constantly looking for better ways to understand the customer’s tastes and trends. This can be achieved from the detailed information in the membership programme. Once customer enrols this programme, all the consumer’s data are documented in the BI system. As the data allows a comprehensive view of customer behaviour, buying habits, and preferences, ABH able to customise their offerings to exact groups of customers.

The company aims to be the market leader in the design, distribution, and implementation of industrial automation systems. It plans to achieve this by developing innovative marketing, engineering and after sales service strategies that satisfy the customer’s needs.

Coordinated between November 2018 and January 2019, the Lean initiative in Bangi’s Duopharma manufacturing site set out to improve the production of Uphamol Suspension as well as to reduce the production cycle. Uphamol Suspension is one of the Duopharma Biotech’s popular products.

The J*FIsH success in creating a dynamic agrobusiness community in the rural area and in promoting a sharing economy among the villagers is best highlighted by case studies. For this purpose, eight out of the fourteen participants who are involved in various agrobusiness sub-sectors were selected as case studies to showcase their progress and achievements since signing up for the project.

Understanding that their guests are driven by curiosity to explore Melaka’s culture and heritage, Casa del Rio readily caters by providing guests with the modern comforts of a 5-star luxury stay along with a curated experience of historical Melaka.

Sustaining a digital media company requires iCookAsia to monetise its platform. Joint ventures with F&B companies are a main source of income for the company with lots of involvements with advertising collaborations and sponsored content. As far as pricing is concerned, the company has different pricing plans that cater to the budgets of their corporate and SME clientele.

During these past years, THKD has taken several quality initiatives to upgrade its services, among which is to address the critical issue of difficult admission for outpatients. It has also managed to resolve the slow incident reporting process by integrating the system online which reduces the time required for staff to pass the incident report to relevant personnel from one month to 14 days. The online system made it easier for management to keep track of the reports in real-time as well since the reports can be extracted anywhere and anytime.

Automation is one of the most highly utilised elements in manufacturing sector and a solid foundation towards realising the I4.0 status. PSS discovered that by combining automation with Internet of Things (IoT) element and robotics, it would greatly enhance its existing Pack and Track system as well as the machine components traceability. In light of this discovery, PSS replaced the ordinary components with IoT featured components for better real time monitoring of performance of every machine in the packaging line.

Prioritising safety above else, every machine that goes through ALE must be inspected at least two times by its trained technicians. Upon arriving at ALE, a technical team will perform the receiving inspection to check the machines for any damages, leakages or malfunction body parts. Once the machines are cleared by the team, they will be placed in the garage for storekeeping. To ensure the conditions of the machines are well-maintained, the technicians will conduct an in-house maintenance every two weeks.

Pantai Hospital Sungai Petani began its journey towards a Lean approach in November 2017. The purpose is to effectively manage the hospital’s manpower and resources to improve the quality of its services, particularly after Pantai Hospital Sungai Petani was reaccredited by the Malaysian Society for Quality in Healthcare (MQSH) in August 2017. MSQH is recognised locally and internationally as the leading Malaysian accreditation organisation which promotes and improves safety and quality of healthcare services.