Develop customer care/customer service strategy (7)
Bringing KPJ Penang to Greater Heights with Flexi Support
KPJ Penang strives to provide the best medical care services to its patients in ensuring their highest level of satisfaction. Numerous initiatives have been taken in its effort to improve its quality as one of the prestigious hospitals in Malaysia. In 2016, a team known as Chemistry carried out a TE project in 2016 to increase work efficiency in the organisation. After several brainstorming sessions, the team identified 8 problems which need to be resolved at organisational level. This project indirectly paved a pathway for continuous improvements in the existing work process.
- Best Practices Type Infographics
- Industry Services
- Company Name KPJ Penang Specialist Hospital
- Geographical Pulau Pinang
Towards Exemplary Healthcare Provider
Through effective quality management system and continuous improvements, KPJ Selangor goes all out to give only the best for their customers. In the quest of providing excellent healthcare services, the hospital is making sure that the services meet the customer’s satisfaction. With this regard, KPJ Selangor formed a group to rectify problems related to the existing work processes. A team is dedicated to make improvements in work process in order to increase work efficiency. Consisting of 5 group members, the team named themselves as Manifesto group where they use problem solving techniques and methodology to solve problems in a more systematic way.
- Best Practices Type Infographics
- Industry Services
- Company Name KPJ Selangor Specialist Hospital
- Geographical Selangor
The Need for Team Excellence (TE) Project
KPJ Johor has always strived to improve its services and one of the methods used is through the implementation of the Team Excellence (TE) project. This initiative was a platform in solving problems systematically through group efforts in order to improve work efficiency.
- Best Practices Type Infographics
- Industry Services
- Company Name KPJ Johor Specialist Hospital
- Geographical Johor
Developing Flexi Support to Facilitate X-Ray Process for MVA Patients
“KPJ Penang strives to be the hospital of choice amidst strong competition in Penang. Aside from providing the best service and treatments to the patients, the hospital is equipped with latest technology to serve the patients better. In sustaining its service excellence, KPJ Penang also improves its existing work process to increase our patients’ satisfaction level. KPJ Penang promotes a culture of innovation to keep it ahead of competitors and bring the healthcare business to the next level. Through Team Excellence (TE) project, Flexi Support was successfully created as an effective tool aid in facilitating the X-Ray process for Motor Vehicle Accident (MVA) patients. The equipment, which was made by our staff here, also managed to effectively alleviate our patients’ pain level considerably.” Zabidi Haji Abdul Razak, CEO, KPJ Penang.
- Best Practices Type Case Studies
- Industry Services
- Company Name KPJ Penang
- Geographical Pulau Pinang
Seven Resolutions to Enhance Efficiency in the Patients Meal Preparation Process
“Being a hospital under KPJ management makes us to always strive in giving the best to our patients. In order to become the best, KPJ Selangor has embarked on the Team Excellence (TE) initiatives to boost the efficiency in the work process. One of the best TE projects is on the patient’s food preparation process efficiency. This project has the potential to generate income at least RM500,000 to KPJ Selangor. Congratulations to all!” Puan Farahiyah Badri, CEO KPJ Selangor
- Best Practices Type Case Studies
- Industry Services
- Company Name KPJ Selangor Specialist Hospital
- Geographical Selangor
Bringing Neurological Patients Back on Their Feet through Innovative Kit EzzyGAIT
“The provision of service par excellence to patients is crucial in maintaining KPJ Johor’s reputation as one of the premier private hospitals in Malaysia. Various initiatives have been implemented at the organisational level to improve the work efficiency and customers’ satisfaction. One of the efforts that has brought success to this hospital was its innovation in producing a motion support tool for stroke patients called EzzyGAIT. This positive impact was the result of meticulous efforts and earnestness in implementing the Team Excellence project. It has significantly improved the quality of rehabilitation services for stroke patients,” Mr. Asmadi Bin Mohd Bakri, KPJ Johor CEO
- Best Practices Type Case Studies
- Industry Services
- Company Name KPJ JOHOR SPECIALIST HOSPITAL (KPJ JOHOR)
- Geographical Johor
Retaining old C and attracting new C…It’s all about customers (2014)
Customer Centricity is about how company optimising and aligning its resources, processes and structure to effectively meet the needs of customers. The leaders must also provide strategic direction that can be applied and ultimately lead the company to move forward in retaining existing customers and attracting new customers. This is very crucial as customers are now more relying their experiences across all departments in the company and not just the product or services that they receive from the company.
- Best Practices Type Case Studies
- Industry Others