Thursday, 02 May 2019 11:58

Implemented LEAN Resolution

Implemented LEAN Resolution

Four resolutions from the Lean project have managed to reduce the number of penalties imposed by customers due to failure to comply with the SLA agreement. Before Lean, Persada Digital was penalised amounting to RM6,256 for 14 out of total 132 complaints (June – December, 2015).

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  • Best Practices Type: Infographics
  • Industry: Services
  • Company Name: Persada Digital Sdn Bhd
  • Geographical: Selangor
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