During these past years, THKD has taken several quality initiatives to upgrade its services, among which is to address the critical issue of difficult admission for outpatients. It has also managed to resolve the slow incident reporting process by integrating the system online which reduces the time required for staff to pass the incident report to relevant personnel from one month to 14 days. The online system made it easier for management to keep track of the reports in real-time as well since the reports can be extracted anywhere and anytime.