The lengthy time taken during the academic advisory session had led advisors to channel their working hours on advisory related issues rather than focusing on other equally essential tasks and duties namely innovative researches, publications and teaching itself. A group of 10 members from the Centre for Diploma Studies (PPD) of UTHM had developed an IT system known as UGPACs (UTHM GPA Calculator System) that befits the productivity for both students and advisors. This definitely paved a pathway towards better time management and a convenient access.

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The mobile application to benefit the services offered by the Government was targeted to facilitate users from all levels. This application has not only succeeded in providing a user- friendly service but also promoting paperless service thus contributing to a more environmental friendly scenario. The Selangor Town and Country Planning Department came up with a mobile app solution to overcome all obstacles in retrieving documents of local development plan by the public.

Robert Bosch Malaysia demonstrates the accomplishment of outstanding strategic planning through a very structured policy deployment process, which sets the right focus and goals for the company. The deployment involves translating high-level objectives into smaller operational pieces depending on annual improvement priorities and target improvements. In essence, the best practices at Robert Bosch Malaysia that make the planning work are the precise input for planning and the establishment of short and long-term plans and goals based on the benchmarked business and customer requirements.

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Identification of customers’ requirements using a well-defined approach is the best practice adopted by KPJ Ipoh. Suggestion boxes are placed in strategic areas of the hospital, an online customer feedback system is provided on the website, and face-to-face customer satisfaction surveys are conducted on a regular basis. KPJ Ipoh’s complaint mechanism has a two-tier structure consisting of in-patient and out-patient feedback. All the information on the customer complaint are well-managed for future business sustainability.

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At Sunway Construction, critical information and knowledge relevant to the business performance key processes are captured, shared and applied companywide to sustain the organizational value and competitive advantage. Staff at all levels, ranging from top management, department heads, project managers relevant project and supporting staff, are enabled to identify and share critical information and knowledge affecting day–to-day decision making and improving performance.

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