One of the key influential success factors at Sunway Property is its excellent practice of going an extra mile in nurturing the relationships with the customers. This excellent practice is consistent with the company’s approach to “build resilient businesses that lead in their respective markets through focus on our customers, innovation and operational excellent.” The second one is upon handing over the property. It evaluates the services rendered upon handover of vacant possession. Areas of evaluation include personnel, property cleanliness, quality, design and the overall handover experience. The third one is upon completion of rectification works on the purchaser’s unit. It captures the buyers’ evaluation on the rate of response time and professionalism of the Customer Care Officer.

Changes in trends, customer expectations and technological advancements drive Benithem to be receptive to changes to stay relevant and significant. The inputs obtained from all sources of learning are deliberated and analysed at various levels during departmental meetings, monthly HOD meetings and twice yearly management reviews. Achievements and plans are reviewed either monthly or twice yearly. Meanwhile, a comprehensive risk management review is also conducted regularly.

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Prestariang has had tremendous success since its inception in 2003. The company was set up with a unique aim to train individuals with the right knowledge, skills and attitude for employment through ICT training and certification as well as software licence distribution and management. Today, it has emerged to become a niche Talent and Technology solutions player in Malaysia.

Providing products with innovation in design, advanced security features and high quality is nearly impossible without a robust and efficient manufacturing process. Mega Fortris designs, manages and continuously improves key work processes. The work system encompasses processes from the design, engineering and manufacturing of the products to shipping and order processing; and from financial transactions and operations to sales and marketing consolidation.

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PHN has implemented the Integrated Management System (IMS) at all of its plants in order to guarantee the reliability of components produced with only the highest-quality raw materials and thus optimising productivity of production lines. All PHN Plants’ IMS are linked via the online e-IMS interfaced webpage hence online monitoring of IMS at all plants is possible.