A collaboration was entered between MPC, Schlumberger, Department of Civil Aviation Malaysia (DCA) and Atomic Energy Licensing Board (AELB) to improve the government service delivery. Upon a series of consultation with the regulating bodies and stakeholders, AELB and DCA streamlined their processes by hastening and facilitating approval of the Dangerous Goods Permits . With this improvement, it is estimated that the country could achieve a 2 working-day approval time or at least meet the target of 3 days cycle time as the objective of this initiative.

i-REG is a holistic solution with the objective of improvising management system for new student registration at Universiti Teknikal Malaysia Melaka (UTeM). This holistic solution is applicable in any public or local universities as new student registration process is similar. Now, registration process only takes 4 minutes as compared to 29 minutes for every student, amounting to 86 percent improvement in the time taken.

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The lengthy time taken during the academic advisory session had led advisors/lecturers to channel their working hours on advisory related issues rather than focusing on other equally essential tasks and duties namely innovative researches, publications and teaching itself. The Universiti Tun Hussein Onn Malaysia (UTHM) used ICC approach in resolving this issue that has shortened the academic advisory session to 8 minutes as compared to 30 minutes per session previously.

The mobile application was targeted to facilitate users who are of all levels, namely working or non-working to utilise the Government services. This application has not only succeeded in providing a user- friendly service but also has promoted paperless service thus contributed to a more environmental friendly service. The implementation of this innovative solution has managed to overcome the cost, distance, storage, time and weight that have initially contributed to the cause of expensive selling price and insufficient storage of the local development plan.

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The Innovative and Creative Circle (ICC) project was mainly carried out by the Sarawak State Treasury Department with the objective to resolve the issue of delay in receiving remittance. A system known as e-Remittance was developed that is able to generate various types of reports and helps to accelerate the process of making precise decisions with regards to fund distribution. With this, all the transactions are computerised and the previous 16 steps in the remittance process is now brought down to 6 simple and proficient steps.