“ARBA offers unique travel experiences, especially its tours package for overseas holidays. In fact, ARBA always promotes a difference in both inbound and outbound travel practices by the company as it ensures that all its packages offered must have these advantages; ‘No tourist traps’, ‘Super saving, budget or premium choices’, ‘Halal food and prayers cared for’, ‘Fully licensed and trusted’, ‘Joined tour or private tour’ and ‘Strategically located accommodation’. To fully optimise its work efficiency, ARBA approaches this aim by digitalising almost all of its work processes, thus enabling its workforce to concentrate on the most important activity; sales, which can then be truly focused on and done more efficiently. For ARBA, the harnessing of approved customer profiling data is very critical in ensuring that ARBA’s marketing campaigns are directed towards the most appropriate target groups.” Mr. Ammar Roslizar, Chief Executive Officer, Arba Travel & Tours Sdn Bhd.

As the world moves further into the digital era, CPP plays its part in providing the best and convenient mobile application for Muslim globetrotters. CPP has created an app for a renowned travel agent MN Ajwa Travel, called TRVLSM that allows travel agents to perform marketing campaigns for their products and services. While the app is not yet available on Google Play Store and App Store, users are able to register their account first on the website - travel.ziarah.com.my. The application digitises the entire process of storing essential documents and information of the travellers, including passport and personal details in the internal cloud system. Apart from providing the convenience of hassle-free ticket and accommodation booking process, it also manages the whole trip virtually and puts ease on the travellers’ mind.

Today’s technology is not just about creating new versions of systems, it also requires creativity as an essential ingredient for every problem solving. We would never settle for the quickest or easiest solutions, we will always focus our creative energies to develop a plan to overcome any challenges we are facing. Furthermore, our team members are passionate about what they do and often bring new ideas to the table. It has been our dream to develop an online store and become well known throughout Malaysia. While some efforts may better than the others, the team takes the initiative to transform its vision into reality through their creative eyes. Mr. Kamal Naser, Multimedia Director, Crush Pix Production.

BORANG serves as a one-stop solution where it provides the tools to create any system, app and portal. This means users can develop their systems instead of hiring developers to develop different systems whenever their needs change over time. The development of BORANG is based on several overseas solutions such as SeamlessGov, DataCom, SurveyMonkey, Google Form, Sharepoint, among others. BORANG allows organisations to digitalise their work processes via online forms, reviewing and approving specific applications and payments online, as well as sending notifications on the status of progress to both internal and external users. There are 25 people comprising technical and non-technical teams who are directly involved in the development of the BORANG system.

The road to becoming a successful I.T. company is full of hardships and challenges, let alone in becoming a Bumiputera I.T. company in Malaysia. We started with no real aim and only focusing on sustaining our business, but thankfully, we managed to grow the company to what it is now. Now, we can hire 72 staff and have developed more than 250 systems and applications. To keep ourselves updated with fast-paced technological advancements in the ICT industry, we must be highly adaptable without forgoing the timeliness in providing excellent service to our clients. This is difficult, if not impossible, to achieve if the culture of innovation is not fully embraced by our employees, even if various innovative initiatives were taken. I strongly believe that this culture is what allowed Aidan to endure, and its products trusted by our clients. More often than not, the culture of innovation has contributed to the product revolution that greatly helps in accelerating the digital transformation in our clients’ sites. Mr Khairul Anwar Mohamad Zaki, Director, Aidan Technologies Sdn Bhd