Excellent service delivery is crucial in retaining existing customers while winning new ones. A good customer service is about how well a company could understand the needs of different customers, keeping promises and delivering consistently high standards. In fact, strengthening service delivery through various kind of channels is a key strategy to achieving business stability in the future.

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One of the key influential success factors at Sunway Property is its excellent practice of going an extra mile in nurturing the relationships with the customers. This excellent practice is consistent with the company’s approach to “build resilient businesses that lead in their respective markets through focus on our customers, innovation and operational excellent.” The second one is upon handing over the property. It evaluates the services rendered upon handover of vacant possession. Areas of evaluation include personnel, property cleanliness, quality, design and the overall handover experience. The third one is upon completion of rectification works on the purchaser’s unit. It captures the buyers’ evaluation on the rate of response time and professionalism of the Customer Care Officer.