Manage environmental health and safety (EHS) (22)
Safety and Certification Right Up to the Iron
SEAAT’s comprehensive care for safety and health are one of its biggest attractions that bring repeat or referral customers. Its trip packages include not just a first aid-trained motor guide but also a certified paramedic (although fortunately no medical emergencies have happened). This feature alone has resulted in new client recommendations by previous customers from even Singapore. As a rule, for motorcycle tours, one motor-guide is provided for every eight bikers, while the maximum number of bikes allowed per tour is 20 machines with three guides.
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- Best Practices Type Infographics
- Industry Services
- Company Name South East Asia Adventure Travel (SEAAT)
- Geographical Selangor
Special Adventures by Motorbike or 4X4, and More SEAAT Resources
“Interest in the motoring world became the ‘track’ in opening up a business that pioneers unique adventure packages for both local and foreign tourists. Not only the joy of riding motorbikes, we also bring our clients to savour off-road treks and sceneries that are so rarely discovered by any individuals before this, making our packages known as “must-tries”. The experiences that riders will discover will in fact be unique according to the package or destination taken, which at the same time increase SEAAT’s customer retention rate.” Mrs. Rima Rohayati Abdul Jalil, Manager, South East Asia Adventure Travel (SEAAT).
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- Best Practices Type Case Studies
- Industry Services
- Company Name South East Asia Adventure Travel (SEAAT)
- Geographical Selangor
Monitor the Weather in Fact, Monitor Everything
After a near-miss experience in 2018 when Rashihah herself was hit with a sudden water gush from probably a cluttered logs dam that broke after heavy rain, RNR became even more cautious when handling trips especially during the rainy season or in any conditional uncertainties. During rainy seasons, clients are advised that booked activities would only be confirmed two to three days before the actual trip because heavy rain over the forest could affect conditions and make it dangerous. Thus, a rain monitoring app is used for near real-time data. Other than that, RNR will also contact Taman Eko-Rimba Gunung Datuk Park office on the weather and other conditions at the area as it could also affect caving activity safety at Gua Batu Maloi.
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- Best Practices Type Infographics
- Industry Services
- Company Name Rashihah Nordin Resources (RNR)
- Geographical Negeri Sembilan
Fulfilling the Desire for Nature and Adventure
“Various initiatives have been taken in elevating safety levels for all RNR participants, among them applying strict SOP requirements and hiring guides who are well-trained for every trip. In addition, wearing helmets for the entire caving trip is a must for all participants. These are to ensure that everyone in the expedition is in optimum safety while enjoying the beauty of Gua Batu Maloi, which has its own trulyunique qualities.” Ms. Rashihah Nordin, Founder of Rashihah Nordin Resources (RNR).
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- Best Practices Type Case Studies
- Industry Services
- Company Name Rashihah Nordin Resources (RNR)
- Geographical Negeri Sembilan
Ensuring The Sustainability of Both The Environment and Visitor Security
Pulau Buta Eco Resort (PBER) has also been very proactive in ensuring its best practices and services to customers through honestly and carefully listening to user feedback that it receives, and also by going through a rigorous certifying process until achieving Malaysia Tourism Excellence (MaTEx) Business Certification. This applies to all aspects from security to environmental scrutiny.
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- Best Practices Type Infographics
- Industry Services
- Company Name Pulau Buta Eco Tourism
- Geographical Sabah
A Journey of Self-Discovery from Plantation to Agro-Resort to Eco-Resort
"I believe that Pulau Buta Eco Resort has a huge potential as a premier tourism product in Lahad Datu. With its huge 80-acre area allowing for large gathering activities that have been furnished with necessary facilities, plus our clean river and sea fronts that are also natural attractions - all of which we are proud of. We have gradually introduced various activities for visitors to learn, benefit and have fun with the surrounding environment. We also update or enhance our safety and security procedures every year as one of the ways to ensure and raise the confidence and satisfaction of our customers. " Mrs. Jessica Reyes, Manager, Pulau Buta Eco Resort.
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- Best Practices Type Case Studies
- Industry Services
- Company Name Pulau Buta Eco Tourism
- Geographical Sabah
Activities Upon Diverse Activities, But Safety and Health Upon All
Having many things on PIA’s plate at one time means that Syazman needs to run a tight ship, and to do that successfully means having a good set of SOPs. Indeed, it was one of the first items looked into when the company began. In fact, there are particular SOPs or even sub-SOPs for different parts of PIA’s business, to make sure that all aspects and risks are taken care of for each type of activity.
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- Best Practices Type Infographics
- Industry Services
- Company Name Pearl Island
- Geographical Pulau Pinang
Experience and Skills Deliver that "Magic Blend" Adventure Pearl Island Adventure
“To flourish, PIA needed to expand by offering diverse and attractive packages, from organising leadership and teamwork programmes to event management, while the newest is with adventure tourism products. To further strengthen the company’s position, a concerted effort to qualify for MaTEx certification was made and PIA became one of the first local operators who succeeded in being awarded this recognition. This success is largely due to the strong SOPs that the company has developed, which ensures all the safety and efficiency aspects for our clients that of course also ensures our clients’ satisfaction.” Mr. Azmansyah Osman, Manager, Pearl Island.
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- Best Practices Type Case Studies
- Industry Services
- Company Name Pearl Island
- Geographical Pulau Pinang
Safety and Customer Service Both Have No Compromise
Focus and passion extends solidly into safety, which is critical in adventure tourism where the elements of risk are by nature always present and the highest standards of safety are thus required and embodied by Standard Operating Procedures (SOPs). It is required under MaTEx for all adventure tourism activities, covering all aspects from safety equipment to site condition to emergency reaction. From here, the complete SOP on implementation of adventure activities will ensure that OG complies with MaTEx certification.
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- Best Practices Type Infographics
- Industry Services
- Company Name Outdoor Geeks Product & Services
- Geographical Perak
"G" is for Geeks bringing Great and Glorious Outdoor Adventures in Gopeng
“In the last six years, tourists have begun to know Gopeng as one of the great nature destinations in Perak. Here Outdoor Geeks is one of the local adventure tour providers offering a choice of adventure activities including river, waterfall and cave tours at Gopeng, delivering unforgettable experiences. We are proud to have been awarded MaTEx certification that provides the confidence on optimal safety for our customers. Located just 30 minutes from Ipoh city, Gopeng is one of the key attractions and a must-visit in Perak other than Kuala Kangsar, Taiping and Royal Belum State Park.” Mr. Gurnam Singh, Founder of Outdoor Geeks Products & Services.
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- Best Practices Type Case Studies
- Industry Services
- Company Name Outdoor Geeks Products & Services
- Geographical Perak
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April 8, 2019, The Edge Malaysia - In Harmony with The Land
Vincent Choi's day begins at six each morning. After sending his seven-year-old sonto school, he heads to he four-acre farm that is nestled amidst the rolling hills of Cameron Highland in Pahang.
- Best Practices Type Newsclips
- Industry Agriculture
- Company Name Mivi Garden
- Geographical Pahang
Nurturing Nature at LRIR
In order to initiate such efforts, the resort has since practised some fundamental steps towards protecting the environment such as in-house laundry plant that uses the natural sunlight to dry clothing instead of using dryer. The restaurant and bar outlets are being practised as an open concept in order to reduce the dependency on electricity. The entire resort uses energy saving bulbs and gradually replacing these with LED bulbs and all guest rooms are using energy saving card to switch off electricity when the room is not in use.
- Best Practices Type Infographics
- Industry Services
- Company Name Laguna Redang Island Resort
- Geographical Terengganu
Let Thousand Flowers Bloom
Frangipani Resort considers environmental sustainability a serious matter in operating its business and is the pioneer of sustainable environmental resort in the country. Frangipani Resort shares its green practices with other hotels with the hopes of proving beyond reasonable doubt that nature preservation is vital in preventing environmental pollution and also to spread awareness on the ill-effect of over-development to the islanders of Langkawi.
- Best Practices Type Infographics
- Industry Services
- Company Name Frangipani Resort & Spa
- Geographical Kedah
A Step Away to Paradise at an Eco-friendly and Sustainable Resort
“We have been implementing several initiatives in conserving the nature that has become the main strategy in maintaining resort sustainability for the future. Furthermore, the unique elements of the resort and amenities provided are the main reason LRIR is chosen as the best place to stay for vacation. Friendly staff with great hospitality have also contributed to the increasing number of guests to our resort.” Peter Cheng, General Manager Laguna Redang Island Resort
- Best Practices Type Case Studies
- Industry Services
- Company Name Laguna Redang Island Resort
- Geographical Terengganu