Manage business processes (245)
Seal it with quality, innovation and outstanding services: A journey of excellence at Mega Fortis (M) Sdn. Bhd. (2015)
Providing products with innovation in design, advanced security features and high quality is nearly impossible without a robust and efficient manufacturing process. Mega Fortris designs, manages and continuously improves key work processes. The work system encompasses processes from the design, engineering and manufacturing of the products to shipping and order processing; and from financial transactions and operations to sales and marketing consolidation.
- Best Practices Type Success Stories
- Industry Manufacturing
- Company Name Mega Fortis (M) Sdn. Bhd.
- Geographical Selangor
Integration of excellent process and people for competitive advantage at PHN Industry Sdn. Bhd. (2015)
PHN has implemented the Integrated Management System (IMS) at all of its plants in order to guarantee the reliability of components produced with only the highest-quality raw materials and thus optimising productivity of production lines. All PHN Plants’ IMS are linked via the online e-IMS interfaced webpage hence online monitoring of IMS at all plants is possible.
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- Best Practices Type Success Stories
- Industry Manufacturing
- Company Name PHN Industry Sdn. Bhd.
- Geographical Selangor
Moving forward an increase in productivity through innovation (2016)
Before the ICC project, FGV R&D has received 967 claims from workers that were related with difficulty in distributing Metarhizium Solid Substrate (MSS) at the oil palm re-plantation areas. After the implementation of GRAPs, the number of claims has been reduced to only 12. In terms of cost saving, FGV R&D has managed to reduce the operation cost from RM6,286 to RM2,658. Not only that, FGV R&D is able to reduce salary expenses as only 1,500 workers are needed for 15,000 hectare if compared to 3,750 workers previously. This has saved a total of RM86,535 of wages each year and has indeed increased the productivity performance of FGV R&D.
- Best Practices Type Case Studies
- Industry Agriculture
- Company Name FGV Holdings Berhad
- Geographical Kuala Lumpur
Meningkatkan Kecekapan Sistem Penyampaian Perkhidmatan Pihak Berkuasa Tempatan (PBT) Melalui Inisiatif Pemodenan Lesen Perniagaan (MBL) (2017)
Sokongan yang tinggi daripada pihak pengurusan tertinggi Kerajaan Negeri Pahang untuk melaksanakan proses ‘to be’ dalam program MBL adalah merupakan faktor utama yang menyumbang kepada kejayaan pelaksanaan MBL di Majlis Daerah Pekan (MDP). Di samping itu, prestasi KPI yang dipantau oleh Kerajaan Negeri dan pihak pengurusan MDP turut mendorong warga kerja untuk memberikan kerjasama serta bekerja dalam pasukan bagi mengadaptasikan proses ‘to-be’ ke dalam proses kerja yang sedia ada. Sebanyak tiga resolusi telah dilaksanakan yang membawa kepada peningkatan dalam prestasi kerja Bahagian Perlesanan MDP.
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- Best Practices Type Case Studies
- Industry Public Sector
- Company Name Majlis Daerah Pekan
- Geographical Pahang
Making commercial vehicle licensing easy (2016)
The process of obtaining a Commercial Vehicle License (CVL) can be very long and tedious. The whole process might take up anywhere between 1 to 5 months. It was recorded that in 2013, out of 7,286 CVL applications, only 4,850 applications were approved. The improvement project of removing unnecessary process and documentation was embarked in 2014 and able to reduce compliance cost to business (RM61 mil/year) and reduce operating cost to local council (RM9 mil/year).
- Best Practices Type Case Studies
- Industry Public Sector
Enhancing cargo clearance process (2016)
In 2014, MPC together with InvestKL started an initiative to further reduce the processing time required for cargo clearance sing K8 at PKFZ Sdn. Bhd. Schlumberger was selected as the company for implementing this project improvement, due to the company’s latest business model in getting swift cargo clearance. Within just 4 months, the project improvement was completed and has improved Schlumberger’s service efficiencies and reliabilities towards customer commitment.
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- Best Practices Type Case Studies
- Industry Public Sector
- Company Name PKFZ Sdn. Bhd.
- Geographical Selangor
Facilitation for value adding activities (2016)
Baker Hughes (M) Sdn Bhd is a top tier oil and gas service provider company. Raw materials imported from Singapore, need to be transported to PKFZ first for duty exemption declaration prior to sending them out for value added activities in Johor Bahru and then re-transport them to Baker Hughes at PKFZ. By using Reducing Unnecessary Regulatory Burden (RURB) methodology, MPC, Royal Malaysian Customs Department (RMCD), Malaysian Investment DevelopmentAuthority (MIDA) together with PKFZ Sdn Bhd and Baker Hughes (M) Sdn Bhd had collaborated in developing the proposed solution for movement of their dutiable goods.
- Best Practices Type Case Studies
- Industry Public Sector
- Company Name Baker Hughes (M) Sdn Bhd
- Geographical Kuala Lumpur
Improving air freight service delivery (2016)
A collaboration was entered between MPC, Schlumberger, Department of Civil Aviation Malaysia (DCA) and Atomic Energy Licensing Board (AELB) to improve the government service delivery. Upon a series of consultation with the regulating bodies and stakeholders, AELB and DCA streamlined their processes by hastening and facilitating approval of the Dangerous Goods Permits . With this improvement, it is estimated that the country could achieve a 2 working-day approval time or at least meet the target of 3 days cycle time as the objective of this initiative.
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- Best Practices Type Case Studies
- Industry Public Sector
Innovation brings success in conducting academic advisory session for student (2016)
The lengthy time taken during the academic advisory session had led advisors/lecturers to channel their working hours on advisory related issues rather than focusing on other equally essential tasks and duties namely innovative researches, publications and teaching itself. The Universiti Tun Hussein Onn Malaysia (UTHM) used ICC approach in resolving this issue that has shortened the academic advisory session to 8 minutes as compared to 30 minutes per session previously.
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- Best Practices Type Case Studies
- Industry Public Sector
- Company Name Universiti Tun Hussein Onn Malaysia (UTHM)
- Geographical Johor
Using interactive mobile apps in accessing documents of the local development plan (2016)
The mobile application was targeted to facilitate users who are of all levels, namely working or non-working to utilise the Government services. This application has not only succeeded in providing a user- friendly service but also has promoted paperless service thus contributed to a more environmental friendly service. The implementation of this innovative solution has managed to overcome the cost, distance, storage, time and weight that have initially contributed to the cause of expensive selling price and insufficient storage of the local development plan.
- Best Practices Type Case Studies
- Industry Public Sector
- Company Name JPBD Selangor
- Geographical Selangor
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An innovative online financial system in enhancing productivity and services (2016)
The Innovative and Creative Circle (ICC) project was mainly carried out by the Sarawak State Treasury Department with the objective to resolve the issue of delay in receiving remittance. A system known as e-Remittance was developed that is able to generate various types of reports and helps to accelerate the process of making precise decisions with regards to fund distribution. With this, all the transactions are computerised and the previous 16 steps in the remittance process is now brought down to 6 simple and proficient steps.
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- Best Practices Type Case Studies
- Industry Public Sector
- Company Name Sarawak State Treasury Department
- Geographical Sarawak
Speeding up on the issuance of assessment rates billing on new residential properties (2015)
The main problem of wastage on issuance of assessment rates billing came from the valuation process of new residential properties in the past years. By using Lean solution, Dewan Bandaraya Kuching Utara found a solution to save time on valuation process before issuance of assessment rates billing for new residential properties. Out of the 26 steps, 11 steps were identified as value added and the 15 remaining steps were categorised as non-value added which had no purpose in value to the valuation process. The processing time takes 725 minutes and after LEAN, it has reduced to 497 minutes.
- Best Practices Type Case Studies
- Industry Public Sector
- Company Name Dewan Bandaraya Kuching Utara
- Geographical Sarawak
Minimising time on dispensing of antibiotics to infected patients (2015)
The application of LEAN principles and practices in Hospital Sultanah Nur Zaharah has dramatically improved on the time taken to dispense the First Dose (STAT) Antibiotics and this has increased the survival rate for adults’ patients. Now 30 percent of patients are able to receive antibiotics within an hour as compared to 0 percent before Kaizen actions are implemented.
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- Best Practices Type Case Studies
- Industry Public Sector
- Company Name Hospital Sultanah Nur Zaharah
- Geographical Terengganu
Minimising ESWL procedure with LEAN initiatives (2015)
HUSM strives to give the best services and facilities to patients’ demands by having the best quality and safety environment available such as in Extracorporeal Shock Wave Lithotripsy (ESWL) treatment. Previously, the ESWL procedure required five hours of treatment time and each patient had to undergo 47 long essential steps. By improving time taken on ESWL procedure, a larger number of patients could be treated. From a total of 47 steps, 27 non-value added steps were identified and needed to be eliminated as it had contributed to increase in waiting and process time of ESWL treatment.
- Best Practices Type Case Studies
- Industry Public Sector
- Company Name Hospital Universiti Sains Malaysia
- Geographical Kelantan