Manage business processes (245)
Teaming Up to Open More Possibilities
Apart from the conventional cash and credit card payment system, all of Cibiuk outlets are equipped with multiple cashless payment systems, such as the Boost app and Touch n Go, in an attempt to provide the customers with convenience and flexibility to make their payment.Since the launch of the food delivery service provided by Grab in 2018, restaurants on Grabfood have also recorded an average increase up to 20% in revenue. Cibiuk tapped into this channel in order to stimulate its transaction growth during the identified low peak hours from the POS system and subsequently created a systematic operational flow that fully utilises the digitised platforms.
- Best Practices Type Infographics
- Industry Services
- Company Name Rumah Makan Cibiuk Food Industries Sdn Bhd
- Geographical Selangor
Digitalising Retail Business to Enhance Service Quality
Apart from the creation of effective marketing strategies, digitalising some of the business activities has also enabled the monitoring of our 8 outlets’ sales activities remotely. In addition, based from the sales data gathered in Slurp! POS system, the inventory and stock management also became smoother since RMCFI is able to create an accurate projection of required raw materials for a certain period of time. Furthermore, the data compilation from Slurp! greatly helps RMC to focus on critical areas of improvements, especially our food dan services quality which are highly regarded by our patrons. Jamaluddin Omar, Manager Cibiuk Putra Kajang, cum Director RMC Food Industries Sdn. Bhd.
- Best Practices Type Case Studies
- Industry Services
- Company Name Rumah Makan Cibiuk Food Industries Sdn Bhd
- Geographical Selangor
Ways to Improve the Production at the Farm
In an effort to improve the quality of its produce, the dripping irrigation system was implemented at the farm in 2004. The innovative approach helped the farm to yield better quality products and substantially reduces the percentage of reject rate. The dripping system irrigation is an underground system which uses pump and valves to transport the water. The water, which came from the 30.48 m boring water, is distributed to crops through a network of pipes that is manually controlled by the workers every morning. The new system managed to optimise the farm's daily water consumption since it only requires minimal amount of water.
- Best Practices Type Infographics
- Industry Agriculture
- Company Name Sheng Yang Eco Farm
- Geographical Pahang
Incorporating I4.0 Elements in Manufacturing Process
The K-One Mobile Application project was a result from K-One’s participation in the Industrial Internet of Things (IIoT) PLUGFEST programme which was organised by the Electrical & Electronics Productivity Nexus (EEPN). K-One was among the selected 60 companies in the E&E sector to be included in this programme which aims to support, coach, prepare and enable them to carry out their own IIoT projects within their companies. The IIoT PLUGFEST programme was also joined by some of the big industry players, who have successfully implemented I4.0 elements in their organisations, to help facilitate the knowledge transfer among the participants; providing K-One with a valuable opportunity to gain more insights about IoT and how to integrate the elements in its work process.
- Best Practices Type Infographics
- Industry Manufacturing
- Special Issue Industry 4.0
- Company Name K-One Technology Berhad
- Geographical Perak
Contribution to the Knowledge with Teach-in Method
One of the key approaches taken by PTG Johor is the Teach-In session where all 14 Land Administrators in Johor including PTG Johor are gathered together in a group brainstorming session sharing ideas that continuously contributes to the improvement of their daily operational tasks. Everyone participating in the sessions analyse the ideas using the ‘4W’ and ‘1H’ technique that would result in achieving the most sustainable and efficient solution for better implementation.
- Best Practices Type Infographics
- Industry Public Sector
- Company Name PTG Johor
- Geographical Johor
Delivering Excellent Service via Continuous Improvements
“As a result from the Teach-In approach, several initiatives were implemented by PTG Johor and Land Offices (LO) to enhance their productivity level and the staff are also encouraged to embrace the innovative culture. By instilling this culture in their daily work routine, the staff would constantly be trying to improve their work process through various means using limited resources. Indirectly, this teaches them to be more critical in their work and grooms them to be a leader in their own way.” YB Dato’ Haji Mohd Halim bin Hasbulah, Director of State Land and Mines, Land and Mines Office of Johor, Pejabat Tanah dan Galian (PTG) Johor
- Best Practices Type Case Studies
- Industry Public Sector
- Company Name PTG Johor
- Geographical Johor
The Edge Malaysia, July 22, 2019 - Exploring an Alternative Courier Model
The huge size of Pos Malaysia Bhd's workforce is an unmistakable structural challenge underlying its persistently high universal service obligation (USO) costs. Of its 23,000 staff today, 19,000 are in the postal and courier service segments.
- Best Practices Type Newsclips
- Industry Services
- Company Name Pos Malaysia Bhd
- Geographical Kuala Lumpur
Shifting towards Disruptive Business Model with Industry 4.0
"When we talk about productivity, it is not just about increasing the production output but also effective resource management that optimises workforce utilisation, reduction of product cycle time without neglecting product quality and efficient use of raw materials to reduce wastages in the factories. As a first step in attaining Industry 4.0 (I4.0), we have initiated the integration of IoT technology into our work processes to achieve real-time performance monitoring which aligns with our key objective of improving productivity. K-One’s positive reception and adoption of these digitalisation changes in tandem with new technological advancements have made us more agile, efficient and dynamic." - Mr Goo Kok Khian, Chief Operating Officer (COO), K-One Technology Berhad
- Best Practices Type Case Studies
- Industry Manufacturing
- Special Issue Industry 4.0
- Company Name K-One Technology Berhad
- Geographical Perak
Integrating Sustainable and Competitive Business Approaches
Owned by Dover Corporation, a multibillion-dollar, diversified manufacturer of a wide range of proprietary products and components for industrial and commercial use, SWEP has been expanding its reach with its unparalleled product efficiency and price worthiness. While there are a variety of heat exchanger technologies in the global market, SWEP specialises in BPHEs. This strategy has proven successful as the company commands the biggest market in BPHEs.
- Best Practices Type Infographics
- Industry Manufacturing
- Special Issue Industry 4.0
- Company Name SWEP Malaysia Sdn Bhd
- Geographical Selangor
Taking Malaysia Poultry Farming to Another Level
The production of broiler has to be very efficient in converting the feed to meat. The world is also working towards an Antibiotic Free poultry production. This will require the best housing and precise management with the use of Internet of Things with cloud-based data management; biosecurity, for overall comfort and welfare with preferred house temperature, airspeed and optimal discharge of waste gases and moisture.
- Best Practices Type Infographics
- Industry Agriculture
- Company Name AGCO GSI (Malaysia) Sdn. Bhd.
- Geographical Pulau Pinang
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Towards Efficient Work Process via Lean Resolutions
The employees have implemented twelve resolutions through Lean project that has reduced wastage in terms of time, cost and manpower. All these approaches contributed to the reduction of black dot. Prior to Lean, the defect rate was 93 percent due to black dot and was reduced to 28.29 percent after Lean. Lean’s approach also helps DSA employees to understand the effective and productive working methods. All these approaches have led to reduction in wastage at the workplace. DSA Dynamics is confident that all types of improvements that are carried out will continue to bring full benefit to the company and its employees.
- Best Practices Type Infographics
- Industry Services
- Company Name DSA Dynamics (M) Sdn. Bhd.
- Geographical Terengganu
Before Lean Management & After Implemented Lean Resolutions
Farmasi Fajr’s employees have implemented eight resolutions in the wholesale supply process and five resolutions in the process of providing GFRs. All Lean resolutions have contributed to the company’s productivity by increasing sales revenues and reducing wastage in terms of time, labour and costs. Prior to Lean, Farmasi Fajr’s average retail sales was RM99, 235. After Lean was executed, the average sales increased to RM108, 896. The average wholesale revenue, meanwhile, rose from RM61, 773 to RM84, 341 after the implementation of Lean.
- Best Practices Type Infographics
- Industry Services
- Company Name Farmasi Fajr Sdn.Bhd.
- Geographical Terengganu
Sustainability: In Business and Product Design
SWEP has a forward-thinking business vision to significantly lower energy usage in heat transfer solutions. The very essence of the business is built on ‘practicing what you preach’- which is what SWEP does in terms of delivering on its purpose, vision, and brand promise. As the business grows, the global vision of sustainability only becomes stronger and surer. SWEP has always spoken of sustainability not only in its product design, but also its work culture. Every business strategy is geared towards significantly lowering energy usage in heat transfer solutions and thereby also reducing its corporate carbon footprint.
- Best Practices Type Case Studies
- Industry Manufacturing
- Company Name SWEP Malaysia Sdn Bhd
- Geographical Selangor
Lean Resolution Managed to Increase Product Quality and Made Work Process More Efficient
“The Lean project has had a positive impact, especially in the increase of output and cost reduction. With the strong support from all, it can be implemented well and hopefully continuously because it has a win-win situation among employees and companies." Mr Mohd Kamal Abdullah, Manager DSA Dynamic (M) Sdn Bhd
- Best Practices Type Case Studies
- Industry Services
- Company Name DSA Dynamics (M) Sdn Bhd
- Geographical Terengganu