Safety and Certification Right Up to the Iron
SEAAT’s comprehensive care for safety and health are one of its biggest attractions that bring repeat or referral customers. Its trip packages include not just a first aid-trained motor guide but also a certified paramedic (although fortunately no medical emergencies have happened). This feature alone has resulted in new client recommendations by previous customers from even Singapore. As a rule, for motorcycle tours, one motor-guide is provided for every eight bikers, while the maximum number of bikes allowed per tour is 20 machines with three guides.
A Balance Between Superb Service & Attractions And Profitable Operations
As in any business, there has to be a balance between good value-for-money and profit sustainability. Hasan and the Santika team are always on the lookout for what visitors want, what works and whether it can be done as cost-effectively as possible. How do they gather the data on customer behaviours, preferences and trends? While as a small family-run entity, they may not use highly scientific methods, they do use keen observation and feedback especially direct questions to visitors and even potential visitors met at other places.
Monitor the Weather in Fact, Monitor Everything
After a near-miss experience in 2018 when Rashihah herself was hit with a sudden water gush from probably a cluttered logs dam that broke after heavy rain, RNR became even more cautious when handling trips especially during the rainy season or in any conditional uncertainties. During rainy seasons, clients are advised that booked activities would only be confirmed two to three days before the actual trip because heavy rain over the forest could affect conditions and make it dangerous. Thus, a rain monitoring app is used for near real-time data. Other than that, RNR will also contact Taman Eko-Rimba Gunung Datuk Park office on the weather and other conditions at the area as it could also affect caving activity safety at Gua Batu Maloi.
Ensuring The Sustainability of Both The Environment and Visitor Security
Pulau Buta Eco Resort (PBER) has also been very proactive in ensuring its best practices and services to customers through honestly and carefully listening to user feedback that it receives, and also by going through a rigorous certifying process until achieving Malaysia Tourism Excellence (MaTEx) Business Certification. This applies to all aspects from security to environmental scrutiny.
Activities Upon Diverse Activities, But Safety and Health Upon All
Having many things on PIA’s plate at one time means that Syazman needs to run a tight ship, and to do that successfully means having a good set of SOPs. Indeed, it was one of the first items looked into when the company began. In fact, there are particular SOPs or even sub-SOPs for different parts of PIA’s business, to make sure that all aspects and risks are taken care of for each type of activity.
Safety and Customer Service Both Have No Compromise
Focus and passion extends solidly into safety, which is critical in adventure tourism where the elements of risk are by nature always present and the highest standards of safety are thus required and embodied by Standard Operating Procedures (SOPs). It is required under MaTEx for all adventure tourism activities, covering all aspects from safety equipment to site condition to emergency reaction. From here, the complete SOP on implementation of adventure activities will ensure that OG complies with MaTEx certification.
Environment and Community Conservation
There are lots of other accommodation options in Cameron Highlands. As for adventure tour options, Yusree points out that there are more than 100 companies doing hiking tours all over Malaysia. Competition is tough, thus healthy differentiation is key for everyone’s sustainability. For a start, appreciation of the environment needs to begin with awareness that it exists and is important. Towards this end Hikers Sleep Port has various environmentconscious features; some obvious and needed, some subtle and unique.
Safety is Part of Family
Speaking of outdoor adventures especially with mountain trips, the first thing that comes to mind is; how safe would this be? With the background and love for adventure, Ohana prioritises safety first among other important matters complete with its own Standard Operating Procedures (SOPs) based on experience.
A Comprehensive Safety System for Safety Assurance
They have an established Emergency Response Plan (ERP) and Risk Analysis Management System (RAMS) in place, where all these systems are implemented in all of their programmes and activities. All programme activities, Maverick has set a better than average trainer-to-participant ratio where every 10 persons in a group would be equipped with one trained guide or trainer regardless of how big a group is.
Adventure Activities Always Have a Risk: Jenoba's SOP Keeps it Minimised
Jenoba is one of the first outdoor adventure operators in Terengganu to have a comprehensive set of Standard Operating Procedures SOPs, which the company devised on its own based on experience, observation and existing industry practice.