Develop and manage enterprise-wide knowledge management (KM) capability (4)
July 1, 2019 - The Edge Malaysia - A chance encounter leads FutureLab to new revenue stream
Social learning tech platform FutureLab believes that its recent diversification into the business enterprise solutions segment will help bring it on the path to profitability. Co-founder and CEO Brian Tan says it aims to ring in a profit by next year.
- Best Practices Type Case Studies
- Industry Services
- Company Name FutureLab
- Geographical Kuala Lumpur
June 10, 2019 - The Edge Malaysia - Digital HR race
At the global level, organisations are taking data insights and the analytics approach in making business decisions that are aligned with the universal trendsetter, such as Industry 4.0, Big Data and the Gig Economy. The digital world is bringing cross-border businesses closer and companies who cannot adapt to digitalisation may need to find the nearest exit.
- Best Practices Type Newsclips
- Industry Services
May 13, 2019, The Edge Malaysia - GrabPay going further
About five years ago, most Malaysians knew of Grab (then known as MyTeksi) as a mere e-hailing platform. Today, it is a lot more than that. Users can even order food (GrabFood) and get documents delivered (GrabExpress) by using the app. One of its biggest features, launched last June, is GrabPay - the group's very own e-wallet.
- Best Practices Type Newsclips
- Industry Services
- Company Name Grab Malaysia HQ Office
- Geographical Selangor
Care for life : Excellent customer service culture at KPJ Ipoh Specialist Hospital (2015)
Identification of customers’ requirements using a well-defined approach is the best practice adopted by KPJ Ipoh. Suggestion boxes are placed in strategic areas of the hospital, an online customer feedback system is provided on the website, and face-to-face customer satisfaction surveys are conducted on a regular basis. KPJ Ipoh’s complaint mechanism has a two-tier structure consisting of in-patient and out-patient feedback. All the information on the customer complaint are well-managed for future business sustainability.
- Best Practices Type Success Stories
- Industry Services
- Company Name KPJ Ipoh Specialist Hospital
- Geographical Perak