Manage business resiliency (13)
Bake with Love, Serve with Smile
Today's organisations face a dizzying array of issues ranging from cost control, customers' satisfaction, quality, productivity, competitiveness, change, technology and more. In today's business, customers' satisfaction is of the utmost priority since it determined business viability. However, sustaining a good relationship with customers and fulfilling or exceeding their expectation is not an easy feat especially in the ever-changing business world. More so with the inevitable rise in prices of goods and services, a business faces a never-ending struggle to deliver valueble services while at the same time maintaining a viable financial position. This fact is truer for small and medium-sized (SMEs) corporations in Malaysia. To stay relevant in the current market, SMEs need to continuosly make an improvement to their current operation to remain competitive in global competition by constantly meeting unprecedented market changes. Joy Bakery Snd Bhd, a Sarawak-based company, overcome this hurdle through the support of Malaysia Productivity Corporation (MPC).
The Edge Malaysia, November 11, 2019 - Plants, pathogens and perseverance
When Ivan Hoh and Yap Soon Joo graduated from university in the mid-2000s, having bought into the government's avowed interest in biotechnology, they realised that it had been a lot of hot air.
Power of Collaboration
The senior management of UH belief in the power of collaboration, has also seen it sealing various strategic partnerships with overseas Travel Agency Partners (TAPs), the latter which effectively and collectively work towards achieving a 10,000 pax of MICE related events annually. To date, UH has successfully secured and managing approximately 200 leisure groups with range of 40 to 60 pax each group annually and in total 100 over groups with range of between 200 pax to 800 pax since the company has established. All these groups are through the TAP collaborative initiatives.
Going The Extra Mile and Getting Universally Right
“Our customers’ interests always remain a top priority to gain customers’ confidence through Universal Holidays’ uncompromising service delivery standards and commitment. We believed that the day that Universal Holidays was born, the technology system should also be born, so we embarked on the development of the system on a parallel level and we believe that technology is much as important as the cashflow that comes into the business. Without technology, you cannot operate and manage the business and distribution channels very effectively.” Faisal Mansoor, Chief Executive Officer (Co-founder), Universal Holidays Travel & Tourism Sdn. Bhd.
The Edge Malaysia, October 7, 2019 - Learning from mistakes
Companies usually expand oversea after first securing a relatively strong presence in the local market. But this was not the case for personalised photo book service provider Photobook Worldwide.
Aug 12, 2019, The Edge Malaysia - Fast Retailing employs technology in its sustainability drive
With ethical fashion becoming increasingly in vogue, fast fashion players have publicly announced labour and environmental standards and targets for themselves. The world's third largest apparel manufacturer and retailer by sales, Fast Retailing Co Ltd, will not be left out.
Aug 12, 2019, The Edge Malaysia - Make the most of SilTerra, SMEs told
Malaysian companies that want to create connected, intelligent and portable devices should approach SilTerra Malaysia Sdn Bhd, said CEO and executive director Firdaus Abdullah at The Edge SME Forum 2019. He was presenting on the topic, "Transformation on a (shoestring) budget".
July 1, 2019 - The Edge Malaysia - Building a culture of resilience in oil and gas
It has been an unquestionably turbulent decade for oil and gas (O&G), with startling price swings, changing government policy and shifting political landscapes in major producing nations. So how do operators react to an environment where votality may be the only constant?
Effective Process Flow Leads to High Quality 3D Animation
From their research, the creative staff determinedthat producing 3D animation involves nine distinctprocesses namely script writing, concept art,storyboard, audio recording, modelling, animation,simulation, rendering, and compositing. It took the team eight months to come up with the workflow chart and SOP for each of these. Unlike other animation houses, LCP now has a production pipeline; a documentation structure to bring the creative process from conceptualisation to the final product. This process-centric production template ensures that the company would not be overly dependent on any single artist to produce the company’s animation.
UPIN & IPIN Malaysia’s Tourism Icon
“The focus on rural lifestyle and rustic ambience has moulded Upin & Ipin into endearing characters that are unique and different from the existing generic cartoon programmes. This uniqueness has not only endeared the series to its global audience, but also has promoted Malaysia as a ‘must visit’ tourist attraction.” “To make animation, you must have a process flow, a Standard Operating Procedure (SOP), and a training module to bring new talents in and train them. The studio must have a production pipeline to enable it to operate just like any other factory.” Haji Burhanuddin Md Radzi Founder, Managing Director, Les΄ Copaque Production Sdn. Bhd.
Changing with Modern Times: The CAL-Centric Transformation
“We had to do something to increase our visitors’ count and change people’s perception of this place and rebranding the theme park required numerous initiatives and our staff highest commitment. Nevertheless, the rebranding strategy paid off and we managed to attract a huge number of visitors afterward, with an increase of 200% visitors compared to the previous figure.The initiatives were deeply embedded with the customer-centric approach that places a high value on enriching visitors’ visiting experience with unique attractions. Our focus is not limited to the improvements of facilities and infrastructures of this theme park cum breeding ground, but also aggressive marketing strategies that proved to be an effective approach in making CAL as one of the top must-visit destinations in Langkawi among the local and international tourists.”
Sept 4, 2017, The Sun - Always Think Two Levels Ahead
Chuljin Yoon, the Chief Operating Officer of 11street shared his thoughts and views on retail industry towards digitalisation. He also highlighted that regardless of the task at hand and no matter what the role is, always think two levels ahead.
Excellent leadership and strategy deployment at Robert Bosch (2015)
Robert Bosch Malaysia demonstrates the accomplishment of outstanding strategic planning through a very structured policy deployment process, which sets the right focus and goals for the company. The deployment involves translating high-level objectives into smaller operational pieces depending on annual improvement priorities and target improvements. In essence, the best practices at Robert Bosch Malaysia that make the planning work are the precise input for planning and the establishment of short and long-term plans and goals based on the benchmarked business and customer requirements.