Plan and manage customer service contacts (1)
Tuesday, 28 March 2017 18:06
Plan and manage customer service contacts
In today’s competitive marketplace, customer service contacts must be equipped with skills and behaviours that ensure high quality customer experiences at every point of contact with the business. Effective communication, empathy, attentiveness, respect and patience & professionalism are the key elements which constitute excellent customer service. This will ultimately create a good reputation for the organisation’s survival in the future.
- Best Practices Type Key Performance Indicators
- Industry Others
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Plan and manage customer service contacts