KJOS believes in providing the best services to its customers is the best policy, hence there is a particular Standard Operating Procedure (SOP) that the safety crew needs to follow to ensure the recreational activities are conducted in a smooth manner. Each guide and participant are required to adhere to the SOP before, during and after every outdoor activity to minimise the risk of unwanted accidents. The SOP is one of the contributing factors that allows KJOS to be certified by the MaTEX which fueled them to go even further. Local operators who passed the MaTEX Business Certification Programme are granted the MaTEX certificate that displays their level of competency and excellence, and also sanctioned to be promoted on international level once all the compliance standards are fulfilled.