An ICC team at Fujitsu Component (Malaysia) Sdn Bhd. was established to reduce reject rates. It was observed that the completed and semi completed relay parts were rejected when coil or lead wire surface appears to be broken, have scratches or dents. This eventually led to the relay functional failure. It came to surface that the monthly spoilage cost was RM2,970. They then came up with 6 outstanding solutions which aided the reduction of reject rate.